I made a reservation months ahead and confirmed it, but when I arrived, they had NO room for me. I had to wait and wait while they checked out several rooms.
Then I ordered room service for the next morning. It didn't come on time so I called. They lied & said it was on the way. IT NEVER ARRIVED SO I HAD TO CANCEL, RUSH DOWN & GRAB WHATEVER I COULD so I could get to my ride on time. I had to insist on being comped for that after a worker ran after me to get me to pay.
Also, the phone in the room kept disconnecting from the wall. And the main desk couldn't hear me. I couldn't get the room temp to stay where I set it. A worker had to come set it.
I tried to review the bill the day before I left. They wouldn't let me & said I could the next morning. So, the next morning I tried again & they wouldn't let me! DON'T LIE TO ME!!
All in all, after traveling the world, I would NOT recommend this place to anyone. My friend said Westin was very good. I DISAGREE. I have had better service at Hilton, Best Western & even Motel 6! NOT HAPPY!!!