Cleanliness: 8/10
Comfort: 3/10
Customer Service: 9/10
Stayed here for one night as a last minute booking just to relax away from home. This was the wrong hotel for that. Initially as I drove closer to the hotel, I thought maybe the airplane noises would be an issue and I could only blame myself for that since I booked near an airport.
However, the airplane noises were no issue at all. The noises within the hotel were the issue. I am not a light sleeper by any means and I was still unable to fall asleep until 5.30am, so only slept a few hours. I could hear every door opening and closing in the hallway throughout the night. I could hear every conversation as well. It was absolutely unbearable. I was lying in the king size bed (which, by the way, is very soft, lumpy, and uncomfortable) all throughout the night unable to sleep because of the noises within the hotel. I’m not having any sleeping issues, so the lack of sleep was strictly due to the noise. Also note, I have stayed at many hotels in various countries, including all inclusive resorts, and I’ve never had so much noise enter my room. This is definitely an issue within the hotel that they should address. It’s not normal.
Other than that, staff I dealt with were professional and kind. However, on check out, I was not asked if I enjoyed my stay. I took that as a hint they possibly get complaints about noise all the time so don’t bother asking.
Only cleanliness issue I would note is there was some dried blood-coloured spe