There is no one on site but communication through email worked well. the apartment was spacious, well furnished. kitchen was nice and well equiped. Fridge was small but not too small, there is no freezer or oven. microwave was little but served it's purpose. The view from our apartment was beautiful. they have a laundry room for laundry, fresh towels and toilet paper. beds and quilts were very comfortable.the only bad thing was no storage, lived out of suitcase. we would definately book again.