When booking directly with the hotel be very careful, as staff on reception do not listen and therefore take your bookings down incorrectly. When I checked out of the hotel, they said I had not handed my key card in or indeed checked out, which I had done, all they had to do was look at their CCTV to verify this. Because they had not checked me out when they should of done, they charged me for that night as well. I only discovered this as i had booked in for a further 2 nights at their reception, which i now wanted to cancel due to a bereavement, however when I emailed them, they said they had no booking for my next 2 night stay, however their staff had taken £160 from my debit card. The manager i spoke to did not want to hear the correct chain of events she was just focused on me being charged for the night i NEVER booked. They took my money for a service i never requested.