Without any warning, when I arrived at the hotel I was told that my reservation was cancelled because the type of room I booked was not available. The reason which was given to Expedia when they called the hotel for me was that the internet was not available and the hotel was overbooked, The hotel clerk, TheShawn, was as unhelpful as possible. A woman named Dulce Morales, the General Manager, was impossible to contact using the telephone numbers on her card. TheShawn said she called my phone, however there was no evidence of her call, no recorded message on my phone and she did not contact my email or Expedia, through which the booking was made. A written cancellation I requested disclosed that the hotel knew a day in advance that my reservation was cancelled, however they did not contact me or Expedia. I have two disabilities which make the hotel choices very difficult for me. I was a woman alone, in the dark of the night, with no internet and no information on other available hotels, left out after driving for 10 hours to reach this hotel. After a lot of pleading, TheShawn gave me the number of a Windham hotel in the area, Baymont. He was telling everyone looking for rooms that Baymont Augusta had one room left. A woman at Baymont, an agent, sold me a room she said was "the last" for $154 at a filthy Super Motel in Augusta, GA. I was going to pay $97 for this hotel for 3 days. Dulce Morales and the clerk TheShawn are unprofessional and could not care less for customers.