8/10 Very Good
Dec 27, 2024
Lazy front desk
Everything was nice, the room, the lobby and the bartender. The front desk clerk not so much. She did nothing. Were booked 2 rooms asmy wife and i have 6 children. Each under different names as asked by Hotels.com when booking. Half of the party arrived earlier than the other half but we could only get 1 of the rooms as the other person had not arrived yet. I get the reason but after explaning the situation, that it was 1 large family she did nothing. Did not provide any suggestion. I was able to revise name via my own investigation. No thanks to her. The lobby/bar area was fun. The Bills were playing and a bunch of people were watching. At one point the tv was accidentally changed by some unknown persons phone. After people of the group grabbed the remote to unsuccesfully remedy the problem the lady was approached for assistance. Again no help was provided from her. About 5 minutes later the shuttle driver came in and fixed it as he was watching when not driving.
Brian
Brian, 1-night family trip
Verified Hotels.com guest review