This is the worst hotel I have ever stayed in. To claim to be a 5* is laughable. Upon arrival, we had no greeting eg "Welcome to the hotel, how was your trip, do you need help with luggage"? The receptionist merely barked that he needed my passport, I replied I didn't have it (we had driven 400 miles to the hotel rather than flying). Again he barked "I need it" without even looking up from his computer screen. Once this issue was overcome, we were handed our room keys and sent to the lift (in the wrong direction), no information about the hotel facilities were given e.g. breakfast time, pool location etc.
The room had no coffee / tea making facility, not even a bottle of water was provided. This is pretty standard in a 2* or 3* hotel. One could call room service for refreshments at 2:50 euros for a cup of coffee. Paying the best part of £185 per night, this is totally unacceptable. We asked to borrow an iron and ironing board and we're told "No, you have to send to the laundry". We went to the club bar and after waiting 10 mins for service we went to the bar ourselves for service.
The hotel rooms are spacious yet soulless, e.g. no artwork. There is one mirror in the whole room, some 10 feet from the plug socket so drying my hair was a bit of a challenge. I discovered on our last morning that yoga and the like take place, there was no hotel information book in the room. When we checked out of the hotel, we didn't even get a "Goodbye"