Overall, our experience was far below what we expected. Part of the problem was the result of a language barrier, but this was only part of it. We tried to arrange for the shuttle, first through Hotels.com and then directly sending an email to the hotel, but we got no response. When we arrived to the hotel we also tried to request the free shuttle to the airport, but they didn’t seem to understand. When we asked again in the morning (day staff seemed to understand English much better), they said it was too late, so we had to pay for taxi. Also, we were told there wasn’t free breakfast, even though the listing mentions that it is included. The place is listed as being recently constructed, but seemed worn in places (carpets, for example). After nearly 24 hour travel time, this was a disappointing was to start our trip to Vietnam..