We booked this Hotel on Hotel.com, the information we received after booking contained the incorrect information and we ended up going to another Hotel and they had to direct us to the correct address. And then when we arrived at the Hotel, they told us that they did not have my booking even after showing them the confirmation email from Hotel.com, the Manager would not confirm the book, but offered to take us to his sister Hotel. I refused and asked for a refund, the Manager said that he could not give a refund, So i applied for a cancellation through Hotel.com and they called the Hotel and the again refused to give a refund so now i have to dispute this through Hotel.com and wait for a further 7 days.
I have now also made a complaint with the Ministry of Tourism and Sport, about this Hotel and with the Hanoi District Police Station about this Business scamming Tourist.
SERIOUSLY AVOID THIS HOTEL