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Chicago Marriott Downtown Magnificent Mile

4.0 star property
Take in panoramic views from the rooftop while staying fit with yoga classes or Pilates sessions. Explore world-class shopping just steps away.

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Photo gallery for Chicago Marriott Downtown Magnificent Mile

Exterior
50-inch flat-screen TV with digital channels, TV, pay movies
Room, 1 King Bed, City View | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby
In the heart of downtown Chicago, near Merchandise Mart and Art Institute of Chicago, Marriott Downtown Magnificent Mile welcomes you with a rooftop terrace, a garden and two on-site restaurants. Fitness enthusiasts can take advantage of Pilates classes or yoga sessions at the 24-hour gym. With free WiFi in public areas and helpful multilingual staff nearby shopping is just steps away.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 4 beach bars
  • Rooftop terrace
  • Breakfast available
  • WiFi in the lobby
  • 24-hour fitness center
  • Valet parking
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Business center

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
The current price is $253
includes taxes & fees
$219 per night
Feb 28 - Mar 1

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

50-inch flat-screen TV with digital channels, TV, pay movies

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
HDTV
Pillow menu
  • 316 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Bedroom, City View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Single Room, 1 Bedroom, City View (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
HDTV
Pillow menu
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Premium bedding
  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
  • 249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Pillowtop bed
Premium bedding
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking, City View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Down duvet
  • 249 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Chicago Magnificent Mile by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking available
9.0 out of 10, Wonderful, (1776)
The price is $215
includes taxes & fees
$188 per night
Feb 23 - Feb 24
InterContinental Chicago Magnificent Mile by IHG
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About the neighborhood

Map
540 North Michigan Avenue, Chicago, IL, 60611

What's nearby

  • Michigan Avenue - 1 min walk
  • Merchandise Mart - 16 min walk
  • Art Institute of Chicago - 18 min walk
  • Navy Pier - 4 min drive
  • Soldier Field - 4 min drive

Getting around

  • Chicago Midway Airport (MDW) - 32 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 40 min drive
  • Chicago, IL (PWK-Chicago Executive) - 48 min drive
  • Chicago 18th Street Station - 4 min drive
  • Millennium Station - 11 min walk
  • Chicago Van Buren Street Station - 21 min walk
  • Grand Station (Red Line) - 4 min walk
  • Chicago Station (Red Line) - 10 min walk
  • State Station - 11 min walk

Restaurants

  • ‪The Shops at North Bridge - ‬2 min walk
  • ‪Lao Sze Chuan Restaurant - Downtown/Michigan Ave - ‬2 min walk
  • ‪Upstairs at the Gwen - ‬2 min walk
  • ‪Shake Shack - ‬2 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk

About this property

Chicago Marriott Downtown Magnificent Mile

Chicago Marriott Downtown Magnificent Mile features a rooftop terrace and puts you just steps from Michigan Avenue. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Harvest, one of 2 restaurants, which serves American cuisine and is open for breakfast, lunch, and dinner. Other highlights include 4 beach bars, a bar/lounge, and a snack bar/deli. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: Grand Station (Red Line) is 4 minutes and Chicago Station (Red Line) is 10 minutes.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 1200 rooms
    • Arranged over 46 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • WiFi in public areas*
    • WiFi (speed: 25+ Mbps) in rooms*
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 76 per night; includes in/out privileges)
    • Electric vehicle charging point on site
    • Offsite parking within 0.1 mi (USD 58 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:30 AM on weekends
  • 2 restaurants
  • 4 beach bars
  • Bar/lounge
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Grocery/convenience store

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Ice skating nearby
  • Marina nearby

Working away

  • Business center
  • 42 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (64647 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 32
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 37
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Lowered counter and sink height (inches): 33
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 35
  • Visual fire alarm
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Office
  • Free weekday newspapers
  • WiFi (surcharge) (speed of 25+ Mbps)
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Harvest - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
Rush Street Pantry - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.
Reviver - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
The Purple Pig - This delicatessen specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
Yardbird Table & Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 25.00 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per day (rates may vary)
  • WiFi is available in public areas for USD 14.95 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 33.00 per person
  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Parking

  • Valet parking costs USD 76 per night with in/out privileges
  • Parking is available offsite and costs USD 58 per night (0.1 mi away)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Chicago Marriott Downtown Magnificent Mile
Marriott Chicago Downtown Magnificent Mile
Marriott Hotel Chicago Downtown Magnificent Mile
Chicago Marriott
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott Downtown Magnificent Mile Hotel
Chicago Marriott Downtown Magnificent Mile Hotel
Chicago Marriott Downtown Magnificent Mile Chicago
Chicago Marriott Downtown Magnificent Mile Hotel Chicago

Frequently asked questions

Does Chicago Marriott Downtown Magnificent Mile offer free cancellation for a full refund?

Yes, Chicago Marriott Downtown Magnificent Mile does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Chicago Marriott Downtown Magnificent Mile?

Sorry, pets aren't allowed.

Is parking offered on site at Chicago Marriott Downtown Magnificent Mile?

Yes. Valet parking costs USD 76 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Chicago Marriott Downtown Magnificent Mile?

Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 75 (subject to availability). Express check-in and check-out are available.

Is there an onsite casino at Chicago Marriott Downtown Magnificent Mile?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (4-min walk) is nearby.

What is there to do at Chicago Marriott Downtown Magnificent Mile and nearby?

Have fun with activities like cycling, boat tours, and fishing, and practice your swing at the nearby golf course. Additional recreation onsite includes fitness classes, Pilates, and yoga. Enjoy amenities like 4 beach bars, a 24-hour fitness center, and a garden.

Are there restaurants at or near Chicago Marriott Downtown Magnificent Mile?

Yes, there are 2 onsite restaurants, featuring American cuisine.

What's the area around Chicago Marriott Downtown Magnificent Mile like?

Chicago Marriott Downtown Magnificent Mile is in Downtown Chicago, a short 4-minute walk from Grand Station (Red Line) and 7 minutes' walk from Chicago Riverwalk. Travelers say the area is walkable and good for families.

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very Good

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Parker, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent experience
Staff was super friendly. Front desk staff were amazing. Everything was so easy.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ameenah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Pleased with understanding patience plays a part!
The overall experience was good. Everyone greeted us friendly service. My only concerns was when we went to valet park, it took a long time (over 15 mins) to find someone to take the car, and while dining in the Harvest restaurant within the hotel they had a soiled cloth napkin on the table for use. That was a little disgusting to see. With that being said, if u understand that sometimes stuff happens (which we did), you should enjoy your stay!
sheila, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 1-night trip
Verified Hotels.com guest review

4/10 Fair

While the hotel was conveniently located and the room was nice, the layout of the hotel was confusing. It is also difficult to figure out how to get service within the hotel. Food options are very limited. Most aggravatingly, the hotel does not provide free WiFi. To circumvent the $14.99/day WiFi fee, you must sign up for Marriott Bonvoy. Meanwhile, getting an electronic receipt, which can apparently be generated at checkout, takes over two days. Don't bother calling the hotel because you will be routed to customer service, which will be completely unhelpful. It was a disappointing experience during and after our stay.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent option for the Magnificent Mile area.
This property has got a fabulous location on the Magnificent Mile in Chicago. It is also located by tons of shopping and restaurants. The rooms offer some incredible views of Downtown Chicago. There is also a very lively cocktail lounge area right in the main lobby.
Thomas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tyler, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful staff
Donald, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Weekend stay in Chicago
Check in was confusing. The desk person said my rate was different than what she was seeing on her computer screen, bjt wouldn't tell me what the difference was. She also said I had free parking bit no where on my itinerary did it say Free parking so I parked in a lot and paid for it. The lounge is nice for a cocktail. The room was very clean. Great view and location. The bed is comfortable but the pillows are terribly hard and uncomfortable.
Allison, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tyrone, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Too pricey for a basic room.
Very over priced for a basic hotel room! The air conditioning didn’t seem like it worked.
Tanya, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Holiday parade getaway
The service was impeccable from top to bottom. Everyone went out of their way to make sure we were comfortable and happy. The downsides were the first room we were in, had a broken HVAC motor So we had to be moved to a new room. The bathroom had one small hook, so the second person to take a shower had nowhere to put their towel. The pillows were very flat so we had to double them up in order to sleep comfortably. The entire hotel was very clean, And the location was great!
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Coletta, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Location!
Jinyong, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Raymond Daryl, David, 3-night trip
Verified Expedia guest review

2/10 Poor

My experience at this hotel was terrible. I travel quite a bit and often go to Marriotts and their brand of hotels around the world. All in all, I have been to tens of their properties, and this one is, by far, the worst. They "renovated" but stopped midway. The windows, for example, are not super clear; they are wavy, and they seem like a single pane of glass in an aluminum frame that is neither noise nor cold-proof. The armchair in the room was stained and wet-ish; it took them two days to replace it. I ordered room service, and the sandwich they brought me was an industrial/gas station sandwich (and not talking Wawa here, I wished!). The nightstand lamp has a USB port, which did not work. They never did anything despite telling them. Be careful if you're tired and hope to charge your phone/alarm clock... I asked them five times to add my reservation to my app. Their only answer was, "You booked through a 3rd party; we can't do that." It took them five times to give me such an answer, which is probably a lie (so if I book through Expedia, I can't use their digital key?). Let's pass on the stains on the wall, the bad finis, and having only one glass when the reservation was for two. Most of the complaints are not that important, but the arrogance and non-challan attitude of the staff makes it pretty terrible. Don't go there. I wish I could share photos with you.
Verified Expedia guest review

10/10 Exceptional

Excellent service! Friendly staff
Armando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone was friendly, rooms were very clean. Lots of walkable shopping and restaurants.
joann, 2-night trip with friends
Verified Expedia guest review