I wanted to share my recent experience during my stay at your hotel. While I appreciated the quick check-in and friendly service from the young lady at the front desk, I encountered several issues that I believe need addressing.
Firstly, my room was not properly cleaned, as I found hair in the shower and an unpleasant smell. When I raised this with the front desk, the response was less than satisfactory. Additionally, I had an uncomfortable interaction with an older gentleman at the front desk regarding my new reservation. His handling of my credit card was concerning, and I felt dismissed when I requested to speak with a manager. He told me that no manager wasn’t on site