Quan trọng: Điểm đến này có thể đang áp dụng chính sách hạn chế đi lại do COVID-19, bao gồm các giới hạn đặc biệt về lưu trú. Vui lòng kiểm tra tất cả chính sách quốc gia, địa phương và cảnh báo về sức khỏe liên quan đến điểm đến này trước khi đặt.

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Tất cả nơi lưu trú ở Cologne, Bang Bắc Rhine-Tâyphalia, Đức
1 phòng, 2 người lớn
Habsburgerring 9-13, Cologne, NW, DEU
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8,8
Tuyệt vời801 nhận xét
Tất cả nhận xét đến từ khách thực đã lưu trú tại đây.từ khách thực
Khách sạn doanh nhân
Nằm trong 2% nơi lưu trú hàng đầu ở Cologne
  • 9.2Địa điểm
    • Địa điểm tuyệt vời
  • 8.9Không khí
    • Không gian tuyệt vời
  • 8.4Dịch vụ
    • Dịch vụ tuyệt vời
  • 8.1Phòng
    • Phòng rất tuyệt
    • Khá dễ chịu
    • Giường Tiện Nghi
    • Có thể yên tĩnh hơn
Hiển thị thêm

Khách nhận xét

  • Giường Tiện Nghi
  • Dịch vụ thân thiện
  • Phòng rộng rãi
  • Có thể yên tĩnh hơn

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801 nhận xét của khách thực

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10,0Ngoại hạngNhận phòng thg 3 3, 2020
Great Hotel
Craig1 đêm đi công tác
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6,0TốtNhận phòng thg 2 20, 2020
Location is very good,rooms small and cleaning not so good.
elcin4 đêm nghỉ
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10,0Ngoại hạngNhận phòng thg 2 18, 2020
Good
Nice hotel
Yousef6 đêm đi nghỉ cùng bạn bè
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10,0Ngoại hạngNhận phòng thg 2 21, 2020
Great location, well equipped and nice rooms. Service very good as well.
2 đêm kỳ nghỉ lãng mạn
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8,0Rất tốtNhận phòng thg 2 17, 2020
Cologne visit
Michael1 đêm đi công tác
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10,0Ngoại hạngNhận phòng thg 2 17, 2020
One of the best hotels in Germany!
I been in Cologne in a couple of hotels but this is (maybe with the 25hours) the best one in Cologne. I would even say that the whole package makes the Steigenberger in Cologne to one of the best in Germany. The facade (which is ugly) doesn't say anything about the quality, service and comfort within the hotel! Again - a great stay!
Carsten1 đêm đi công tác
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6,0TốtNhận phòng thg 2 5, 2020
The Steigenberger could be a good property and is well located. However, our stay stared badly, when we were told the room type we had booked was not available. We were offered an upgrade from our De-lux king-bed room with Cathedral view to an executive room at the back of the hotel. When we insisted on our view, we finally got the room we booked. However, what we had not been told was that the view was impaired by two very large cranes working on the building site just in front of the hotel and by the hotel blinds which could not be opened properly and seemingly, for various reasons, could not be repaired. Furthermore, we were awoken at 07.00 am on both Friday and Sat morning by loud drilling and banging noises from the building site just in front of our window. To be fair, the hotel did agree to move us to the much quieter execituve room at the back of the hotel for our last 2 nights and offered some breakfasts as compensation for the inconvenience. However, the arranged breakfasts were not listed at the breakfast restaurant and so we had to argue with staff there and insist on what we had been promised each time we appeared. All in all, this was a disappointing stay in a hotel which offers so much promise. As stated, the location is good but we would advise against going for a cathedral view room, as we were told the construction of the rather large shopping mall in front of the hotel will continue for another 7 years - with morning starts on all days at 7am!
Mark4 đêm kỳ nghỉ lãng mạn
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you for being our guest and taking the time to review your stay at our hotel. On the basis of the rather low percentage score and various comments, one can only assume that we did not completely meet your expectations. For this, we deeply and sincerely apologize. You referred to the building construction taking place on one side of the hotel. We sympathize with the inconvenience you incurred, although regrettably we have little influence on the timing of the noise it creates. But all things do come to pass, and the planners have insured us that construction will end this year and the opening of completed building will be in 2021. Should any problems arise during your next stay, please contact me directly. This gives me the opportunity to immediately resolve them. We always want all our guests to depart our hotel feeling good. I would be honored if you gave us an opportunity to be of service to you once again. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 2 6, 2020
Really nice hotel, great location! Rooms were really spacious and very clean.
2 đêm đi nghỉ cùng bạn bè
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6,0TốtNhận phòng thg 9 2, 2019
Good
Kerem1 đêm đi công tác
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8,0Rất tốtNhận phòng thg 12 25, 2019
wonderful stay
Me and my son stayed one night in that beautiful hotel. wonderful ,helpful staff . They went far and beyond to make sure we had a pleasant stay . Special Thanks for Maher from the front desk for being such a cheerful and effective person despite the fact that he was working alone , he found a time to come and help my son with a problem he had with the HDMI cable and made him very happy.
Ansam1 đêm nghỉ cùng gia đình
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8,0Rất tốtNhận phòng thg 12 24, 2019
Nice hotel in a great spot.
Nice hotel in a great spot. Easy to get around and pleanty if shops, bars and restsurants close by. Rooms were big and clean with comfy beds. The only thing that I would recommend is changing the pillows. They were so, so soft that even with an extra pillow requested it was still way too soft to get a good nights sleep. The room also lacked any hooks for your coats. Other than that the breakfast was good and the bar area has a nice atmosphere. Parking is expensive but we would definitely stay here again.
Raymond3 đêm nghỉ
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10,0Ngoại hạngNhận phòng thg 12 5, 2019
We had a fantastic 4 night stay here. Perfect location, perfect service and
Huseyin4 đêm nghỉ
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10,0Ngoại hạngNhận phòng thg 12 2, 2019
Lovely hotel. Excellent facilities. Pleasant staff. Nice food. Excellent cleanliness. Dogs also allowed.
2 đêm kỳ nghỉ lãng mạn
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8,0Rất tốtNhận phòng thg 11 26, 2019
Good location and friendlt staff, cleaning of the room wasn't so good
Assaf6 đêm kỳ nghỉ lãng mạn
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10,0Ngoại hạngNhận phòng thg 11 28, 2019
Spacious modern rooms with all the facilities you need plus a fantastic view of the city. Very nice breakfast with very choice of foods.
2 đêm đi nghỉ cùng bạn bè
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6,0TốtNhận phòng thg 11 28, 2019
Good location. If your breakfast is not included in your reservation they rip u off with £25 per person.
2 đêm đi nghỉ cùng bạn bè
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you taking the time to review our hotel. We were pleased that you liked our location. We also sympathize with your frustration over booking a rate without breakfast, but not exactly with the choice of words you used to express this frustration. I would be honored if you gave us an opportunity to be of service to you once again. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 11 26, 2019
Location of hotel in relation to Christmas Markets
3 đêm nghỉ
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10,0Ngoại hạngNhận phòng thg 11 16, 2019
Excelente hotel con un servicio extraordinario, el personal que tienen a cargo te hacen sentir muy cómodo y sus instalaciones son de gran altura. Las habitaciones; tienen unas camas muy cómodas perfectas para un buen descanso
5 đêm đi công tác
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2,0KémNhận phòng thg 10 6, 2019
SCAMMER HOTEL AND DON'T WANT TO GIVE REFUND FOR UNUSED ROOMS AND ADDITIONAL CHARGE FOR NOTHING!!!!!!
3 đêm đi công tác
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Steigenberger Hotel Köln trả lời
Dear Guest, We take your commentary very seriously and regret the payment, which could not be refunded. The safer solution would be choosing a flexible rate. With these rates, a booking can be cancelled up until the day of arrival. We sympathize with your anger, but not exactly with the choice of words you used to express this anger. I would be honored if you gave us an opportunity to be of service to you once again. Kind regards, Peter B. Mikkelsen – General Manager
2,0KémNhận phòng thg 10 6, 2019
not satisfied with the service especially the charges.
Mohamad3 đêm nghỉ
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you very much for your review! We are very sorry that we could not meet your expectations and like to deeply apologize for any inconvenience you incurred. We kindly ask you to contact us next time during your stay in order to solve any problems that may arise. Kind regards, Peter B. Mikkelsen – General Manager
2,0KémNhận phòng thg 11 10, 2019
Double charged for breakfast, no upgrades offered. Nice location though.
6 đêm đi công tác
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you for being our guest and taking the time to review your stay at our hotel. I was sadden to read, that due to various aspects of your visit, you were not satisfied. For any inconvenience you may have incurred here, I deeply and sincerely apologize. This does not reflects the high standards of the Steigenberger Hotels. The relevant department managers have been informed in order to avoid problems in the future. I would be honored if you gave us an opportunity to be of service to you once again. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 5 25, 2019
Perfect hotel for one of my favorite cities. I would definitely stay at this Hotel again.
1 đêm kỳ nghỉ lãng mạn
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10,0Ngoại hạngNhận phòng thg 10 31, 2019
Phenomenal experience, an excellent service
It was an amazing experience. First time with this hotel but pleasant receptionist who gave all comfort in one go. I have no words how I felt good for him. I regret couldn't ask his name. Room he offered was fabulous. Looked like very first time being used. Nice view of the city. Comfy beds and nice room service. Everything just marvellous. I am planning to visit soon.
Ahmed1 đêm nghỉ
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10,0Ngoại hạngNhận phòng thg 10 22, 2019
Great gym. Didn't get the wake up call I was promised.
TomL1 đêm đi công tác
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2,0KémNhận phòng thg 10 25, 2019
The bathroom was absolutely horrible. The shower had no door and would get the whole bathroom wet. Also they would not let you eat in the eating area. I would never stay here again and I wish I had not.
3 đêm nghỉ cùng gia đình
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Steigenberer Hotel Köln trả lời
Dear Guest, Thank you for staying with us and for taking the time to review your experience at our hotel. Looking at the low percentage score and the critical remarks, I realize that you were not at all satisfied. For this, I would like to apologize. This does not reflects the high standards of the Steigenberger Hotels. The relevant department managers have been informed in order to avoid problems in the future. I would be honored if you gave us an opportunity to be of service to you once again. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 10 19, 2019
I was surprised how good it is!
I used to live in Cologne ands always saw the Steigenberger just from outside and, to be hontest, it doesn’t looks so fancy from outside as the location around isn’t the prettiest neither. However, I was stunned when I arrived in the Hotel. Everything looks clean and fresh, the rooms are modern and equip with USB charger and a modern TV. The gym, which was recently renovated , is the best thing. Everything what you could imagine is here and not as busy! I haven’t tried the breakfast but the room service and the bar were good and not too expensive! I can recommend the Steigenberger as I also will come back here.
Carsten5 đêm đi công tác
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8,0Rất tốtNhận phòng thg 10 16, 2019
Nice hotel. Would stay there again
Nice hôtel and staff. Room clean and amenities OK. Lobby area nice for a meeting or meeting friends and the breakfast was great
Selwa1 đêm nghỉ
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8,0Rất tốtNhận phòng thg 10 9, 2019
Very convenience location and excellent B/F. Staff are friendly and hospitality. We are family of three and tried to book a room with extra bed. We left the message to the hotel and responded that the standard room can’t fit an extra bed. Therefore we had to booked two rooms. But when we checked in one of the room set with extra bed. Then we went to the front desk and the receptionist told us we can’t cancel one room and no explanation why the room can fit for three beds now. But the conclusion that we still had to stay in two separate room. Overall hotel is good but with little bit of confusion with this solution.
Chic2 đêm nghỉ cùng gia đình
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10,0Ngoại hạngNhận phòng thg 10 3, 2019
excellent hotel, nice location
KONSTANTINOS2 đêm đi công tác
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8,0Rất tốtNhận phòng thg 9 29, 2019
Very friendly and helpful front desk staff at all hours.
4 đêm nghỉ
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10,0Ngoại hạngNhận phòng thg 9 26, 2019
Very clean very good service and very good location.
3 đêm đi nghỉ cùng bạn bè
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10,0Ngoại hạngNhận phòng thg 9 24, 2019
very helpful staff, good wifi, very nice and clean room
Raymond3 đêm kỳ nghỉ lãng mạn
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8,0Rất tốtNhận phòng thg 9 24, 2019
One Breakfast Tea Bag is not enough!!!
A comfortable stay, the only complaint I have is a shortage of tea bags in the room also we could have the option of fresh milk in the fridge.
Ann2 đêm đi nghỉ cùng bạn bè
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10,0Ngoại hạngNhận phòng thg 9 25, 2019
clean and large room easy with car - just above large parking good location in the end of the center - not in the missle but still good
paz1 đêm đi công tác
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6,0TốtNhận phòng thg 9 16, 2019
Housekeeping was terrible. Left dirty coffee cups in our room
5 đêm kỳ nghỉ lãng mạn
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you for being our guest and taking the time to review your stay at our hotel. I was sadden to read, that due to various aspects of your visit, you were not satisfied. For any inconvenience you may have incurred here, I deeply and sincerely apologize. This does not reflects the high standards of the Steigenberger Hotels. The relevant department manager has been informed in order to avoid problems in the future. I would be honored if you gave us an opportunity to be of service to you once again. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 9 10, 2019
Great stay
The staff at this hotel were amazing. We enjoyed the room, the bar and the location. The only issue we had was the towels, they were worn and threadbare. When held up to the light, you could see through them. In a place this nice, your towels are in need of an upgrade.
Jodie3 đêm đi công tác
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8,0Rất tốtNhận phòng thg 9 5, 2019
A Rare Breakfast Experience in Self Care
This is my second time to stay at The Steigenberger Cologne and the breakfast is easily one of the highlights.The novelty of a fresh slab of honeycomb for you to dig into and select from to accompany your Greek Yoghurt and oranges to slice and squeeze yourself into the tastiest orange juice. There is an amazing choice of fresh bread and pastries, an ample selection of sliced fruits . Then you have the immediacy of an omelette cooked before your eyes or easy over eggs in the pan. What a wonderful experience we had here in the friendly ambience of this lovely breakfast space.
Jim2 đêm nghỉ
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4,0Trung bìnhNhận phòng thg 9 3, 2019
I was ignored for a good ten minutes at check in. A 'Moment bitte' would have been nice. Only one desk of the three was open. I sat in the bar area to wait and was asked twice in a couple of minutes if I needed anything. The area was very noisy and there was inadequate sound proofing on the windows. I was convinced that the windows were either open or not fitted properly as the noise levels seemed to improve slightly after room service came to check. My room wasn't cleaned properly - dirty spoons not washed. It also appeared that my room had been improperly accessed as a key card appeared on the table while I was out. when I handed the card in at check it was passed back to me 'as it wasn't theirs'. I asked why a keycard not for their hotel was in my room and was told 'the cleaners use what they can to keep the lights on'. The shower ran intermittently hot and cold. However, the room was well furnished and comfortable but I probably wouldn't go back as I didn't sleep well because of the outside noise.
K******2 đêm đi công tác
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you for staying with us and for taking the time to review your experience at our hotel. First, and most importantly, I want to convey my sincere apologies for any and all inconveniences you incurred. I have also noted the listed critical comments and these will be discussed with our management team. These problems do not reflect our high Steigenberger standards. Measures will be taken in order to prevent them happening again. We kindly ask you to contact us next time during your stay to be able to immediately solve any problems that may arise. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 8 23, 2019
清潔で快適。ケルン大聖堂や旧市街からは距離あるものの、Tram停車場のすぐ近くにホテルがあるので、何処に出るのも便利。
1 đêm nghỉ cùng gia đình
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10,0Ngoại hạngNhận phòng thg 8 14, 2019
Good location. Very walkable. Lovely lounge and hotel bar. Friendly and helpful staff.
1 đêm kỳ nghỉ lãng mạn
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6,0TốtNhận phòng thg 8 16, 2019
service wasnt great. rooms are very cold looking and dark
Cara5 đêm đi công tác
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10,0Ngoại hạngNhận phòng thg 8 16, 2019
Great location and modern rooms! My room had 3 windows, so nice to have natural light! Rooms very comfortable and well equipped!
Rob2 đêm kỳ nghỉ lãng mạn
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10,0Ngoại hạngNhận phòng thg 8 14, 2019
Very well furnished and decorated main reception area with large 'bar' facility.
4 đêm nghỉ
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6,0TốtNhận phòng thg 8 1, 2019
First of all I requested to have an interconnecting rooms and when I arrived the receptionist said that they haven’t received this request from Expedia! Despite that, he thankfully arranged interconnecting rooms for us. Secondly, I received an email from Expedia that I’m eligible for an upgrade and that was provided. The room size was good but the bathroom was very small and there was a big gap at the bottom of the door that water from the shower can easily pour out. The towels were very thin, and the face towels were the same ones used as the floor mat towel and sometimes even stained! I stayed for 7 nights the bed sheets were never changed once!!! Lastly, the street noise and the sirens of the ambulance and police cars disturbed our sleep especially on Saturday night.
7 đêm nghỉ cùng gia đình
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10,0Ngoại hạngNhận phòng thg 8 11, 2019
5*
Service excellent, good location, lovely room.
Angela1 đêm nghỉ cùng gia đình
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10,0Ngoại hạngNhận phòng thg 8 8, 2019
Great comfort and location
Very comfortable room and great location with bars, restaurants and shops close by.
2 đêm nghỉ
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you so much for your nice comments. It is a pleasure for us to hear that you had a great stay in our hotel. It makes me happy to read that you were satisfied with the service, the location and your guestroom. A maximum score of 100 % is the best praise you can give us. We send you best regards from Cologne. We would be more than happy to welcome you back in the near future. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 8 1, 2019
Super helpful and welcoming staff. The hotel was beautiful, comfortable and our room upgrade gave us a Cathedral view room.
1 đêm nghỉ cùng gia đình
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Steigenberger Hotel Köln trả lời
Dear Guest, We’re happy to read that you enjoyed your stay with us. Thank you for your positive comment: it motivates us to keep on working hard in order to provide the best possible service! Kind regards, Peter B. Mikkelsen – General Manager
8,0Rất tốtNhận phòng thg 7 29, 2019
New hotel, central location. Very nice and helpful staff
1 đêm nghỉ cùng gia đình
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you so much for your nice comments. We are very happy that you had a good time in our hotel and enjoyed your stay. We would be pleased to welcome you again in our Steigenberger Hotel Koeln. Kind regards, Peter B. Mikkelsen – General Manager
10,0Ngoại hạngNhận phòng thg 7 14, 2019
Excellent hotel, great location
5 star accommodation and service. Very helpful and cheerful front desk staff. Great location, the entrance to the Rudolfplatz U-bahn and tram stop is less than 100m from the hotel. There are many really nice restaurants nearby, most with outdoor seating
Derek5 đêm đi nghỉ cùng bạn bè
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you so much for your nice comments. It is a pleasure for us to hear that you had a great stay in our hotel. It makes me happy to read that you were satisfied with the service, the location and your guestroom. A maximum score of 100% is the best praise you can give us. We send you best regards from Cologne. We would be more than happy to welcome you back in the near future. Kind regards, Peter B. Mikkelsen – General Manager
8,0Rất tốtNhận phòng thg 7 8, 2019
good location and friendly staff and nice size rooms
3 đêm đi công tác
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Steigenberger Hotel Köln trả lời
Dear Guest, Thank you so much for your nice feedback. We are more than happy, that you could enjoy your stay with us. We would be pleased to welcome you again in our Steigenberger Hotel Koeln. Kind regards, Peter B. Mikkelsen – General Manager
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