Holiday Inn Express Charleston Dwtn - Medical Area, an IHG Hotel

Room not as clean as we thought it would be.

Room was small and cleanliness left some to be desired. Due to Covid, we thought cleanliness would be a priority. Carpet was dirty and socks were dirty when we walked on it. We have stayed in several Holiday Inn Expresses before and the rooms always seemed to be quite a bit larger.

Jeffrey, 3 đêm nghỉ cùng gia đình, thg 4 7, 2021

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They checked someone else into our room

We arrived and found that they wouldn't accept our Hotels.com reservation. After calling Hotels.com the hotel said that we had already checked in, but they did not know who was actually in the room. After 45 minutes of arguing we finally got a room.

Scott, 4 đêm đi công tác, thg 4 5, 2021

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Not great

Evening front desk staff was very rude and unhelpful. The cleanliness of our room was sub par. The water/juice machine at breakfast was broken. We asked multiple for bed linens and NEVER received any.

Kelsey, 1 đêm đi nghỉ cùng bạn bè, thg 4 2, 2021

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We love Charleston, South Carolina❣️

We had the most awesome visit to Charleston. Our hotel offered free breakfast to get us through the day learning history. We checked off everything on our list. The people, food, and sights were incredible.

Julie, 5 đêm nghỉ cùng gia đình, thg 3 28, 2021

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Hotel was fine. Pretty rundown but acceptable for an overnight stay.

1 đêm nghỉ, thg 3 27, 2021

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NICE

OUR STAY WAS GREAT EVERYONE WAS NICE AND HELPFUL WE WOULD DEFINITELY STAY AGAIN.

jamie, 1 đêm nghỉ, thg 3 27, 2021

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Do not stay here!

Do NOT stay here! The hotel overbooked but lied to us about it. They had us waiting and waiting. We arrived at 4pm way after the 3pm check in and were told to continue waiting for our room to be cleaned. The manager let is slip that they had overbooked and then DENIED she said it. We ended up waiting and then just left to find something else. Will NEVER stay here again. Hoping to get my money back as I booked 1 1/2 months in advance. Terrible service and when we left the "cleaning" staff was outside smoking together, not in any ruch to "clean " ANY room! Horrible service and horribly run!

Lisa, 1 đêm nghỉ, thg 3 27, 2021

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Lobby smelled bad (other guests said the same), elevators were dirty, rooms were clean, but worn and dated

Mark, 2 đêm đi công tác, thg 3 20, 2021

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Huge line to check in. Walls very thin. Could hear everything in the room adjacent to us including an argument at 230am. Needless to say did not have a good night sleep. Not that close to downtown.

1 đêm nghỉ, thg 3 19, 2021

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Would stay again!

Hotel is a little older, but the beds were comfortable and clean. When we arrived they checked us into our room, but when we went up they were still cleaning our room. Not a big deal, but a little awkward! If you don’t mind walking, we enjoyed being off the beaten path and exploring the city a bit by foot.

1 đêm nghỉ, thg 3 18, 2021

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