Disney's Port Orleans Resort - Riverside - Lake Buena Vista

Awesome location! This is how a Disney property should be

Comfortable room - had coffee pot and small fridge. Service good and property very nice and relaxing. Food in the Food Court was pretty good for a food court, better than our food at the Pop Century last year.

This stay was extremely disappointing. We booked a king bed and got 2 queens. When we returned to the lobby for correction it was refused with 1) moving to another resort and/or 2)paying more. We were told we requested a pool view which was not an option for choices on Hotels.com. Once back in the queen room the beds were horrible. Squeak each time you roll over, lumpy and painful. We were only staying 1 night but had it been for more we would have checked out due to the comfort of the beds. I seriously comtimplated putting bedding on the floor and sleeping there. The room was dark and dingy. The vanity light also had 1 bulb burned out. This was an entirely disappointing reservation and time at what has always been a good experience at Disney. We will never stay at Riverside again.

Enjoyed a 3 day weekend with family. Room was comfortable. Resort had a great pool and good food court. Housekeeping was great.

The hotel generally is good for access to Disney but feel the service is not what is was in the past. The food hall basic and service not good. The pools are great for kids. The bar staff amazing. The bus service to Disney terrible we ended up getting taxis