Rocket Mortgage FieldHouse - 12 min drive - 14.1 km
Getting around
Cleveland Hopkins International Airport (CLE) - 16 min drive
Cleveland, OH (BKL-Burke Lakefront) - 20 min drive
Cleveland, OH (CGF-Cuyahoga County) - 33 min drive
Akron, OH (AKC-Akron Fulton Intl.) - 39 min drive
Cleveland Station - 18 min drive
Restaurants
McDonald's - 16 min walk
Winking Lizard Tavern - 5 min walk
Starbucks - 14 min walk
Panera Bread - 12 min walk
Wendy's - 13 min walk
About this property
DoubleTree by Hilton Cleveland - Independence
When you stay at DoubleTree by Hilton Cleveland - Independence, you'll be within a 15-minute drive of Progressive Field and Cleveland Clinic. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Sanctuary Bar and Grill, which serves American cuisine and is open for breakfast, lunch and dinner. A bar/lounge and a 24-hour fitness centre are offered, and in-room conveniences include fridges and microwaves.
Languages
English, Spanish
At a glance
Hotel size
192 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11:00 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cots (infant beds)
Pets
Pets allowed (dogs only)*
Service animals welcome
Off-lead area available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
Travelling with children
Local/corner shop
What to do
Golfing nearby
Working away
11 meeting rooms
Conference centre (9433 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Facilities
Built in 1980
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Fireplace in reception
Television in common areas
24-hour fitness centre
An indoor pool
Banquet hall
Reception hall
Outdoor furniture
Traditional architecture
Accessibility
Braille/raised signage
Lift
Lift door width (centimetres): 107
Wheelchair-accessible path of travel
Wheelchair-accessible parking
12 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Front entrance ramp
Closed-captioned TV
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Smooth flooring in public areas
Thin carpet in public areas
Tile flooring in public areas
Room amenities
Be entertained
55-inch flat-screen TV
Premium cable channels
Home comfort
Air conditioning (climate-controlled) and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Free rollaway/extra bed
Travel cot
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Desk chair
Food and drink
Fridge
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Sanctuary Bar and Grill – This steakhouse specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Refundable deposits
Deposit: USD 100 per accommodation, per stay
Breakage deposit: USD 100 per stay
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 8.00 to 18.00 per person
Early check-in can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
Outdoor pool
The following facilities are closed on Friday and Saturday:
Outdoor pool
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per pet, per stay
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
DoubleTree Cleveland Independence
DoubleTree by Hilton Cleveland - Independence Hotel
DoubleTree Hilton Cleveland Hotel Independence
DoubleTree Hilton Cleveland Independence
DoubleTree Independence
DoubleTree Independence Cleveland
DoubleTree Hilton Cleveland Independence Hotel
Independence Doubletree
DoubleTree By Hilton Hotel Cleveland-Independence Ohio
Doubletree Cleveland South Hotel Independence
Doubletree Hotel Independence
DoubleTree by Hilton Cleveland - Independence Independence
DoubleTree by Hilton Cleveland - Independence Hotel Independence
Frequently asked questions
Does DoubleTree by Hilton Cleveland - Independence offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Cleveland - Independence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Cleveland - Independence?
Yes, there's an indoor pool.
Are pets allowed at DoubleTree by Hilton Cleveland - Independence?
Yes, dogs are welcome. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at DoubleTree by Hilton Cleveland - Independence?
Yes, there's free self parking.
What are the check-in and check-out times at DoubleTree by Hilton Cleveland - Independence?
Check-in start time: 3 PM; check-in end time: 1 AM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at DoubleTree by Hilton Cleveland - Independence?
No, this hotel doesn't have a casino, but JACK Cleveland Casino (12-min drive) and MGM Northfield Park (18-min drive) are both nearby.
What is there to do at DoubleTree by Hilton Cleveland - Independence and nearby?
DoubleTree by Hilton Cleveland - Independence has an indoor pool and a 24-hour fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near DoubleTree by Hilton Cleveland - Independence?
Yes, Sanctuary Bar and Grill offers American cuisine.
DoubleTree by Hilton Cleveland - Independence Reviews
Reviews
6.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.4/10
Staff & service
6.4/10
Amenities
6.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Very good
11 Nov 2024
Laneisha
Laneisha, 2-night trip
Verified Hotels.com guest review
8/10 Very good
4 Nov 2024
Jesse
Jesse, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very good
24 Oct 2024
Jason
Jason, 3-night trip
Verified Hotels.com guest review
4/10 Fair
29 Sep 2024
Hotel was somehow overbooked so couldn’t get the original room I booked months in advance. The hotel was under renovations so I’m guessing they’ll be fixing a lot of this but the bottom of the tub in our room felt like it was going to break through the surround if you stood in just the right spot, the caulk around the outside of the tub looked like it could have been moldy at one point. Not the worst place I’ve stayed but just felt icky.
Staff was very nice and friendly but definitely understaffed, waited almost 45 minutes just to check in.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Sep 2024
Isiah
Isiah, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
22 Sep 2024
Denise
Denise, 1-night trip
Verified Hotels.com guest review
4/10 Fair
15 Sep 2024
Rooms were dirty. I moved a pillow from the bed and it has food crumbs and lipstick on it. The carpet was dirty. The room smelled musty.
Barbara
Barbara, 1-night family trip
Verified Hotels.com guest review
6/10 Good
11 Sep 2024
My hotel room was dirty and smelled as soon as I opened the room door. The carpet was dirty. The bed was okay. The bathroom had mold on the walls and the shower curtains.
Javier
Javier, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
3 Sep 2024
Disappointed
My family and I were in Cleveland for an air show. This Double Tree is where we decided to stay. What a mistake!! The bathroom was crusty, outdated and had mold. There were bugs in the corners of the bathroom floor. There were no pool towels available, and even after I asked for some, we never received them. We also called the front desk and asked for more bathroom towels, and also did not receive those either.
The outdoor landscaping left much room for improvement.
Overall, the hotel was outdated and the bathroom was dirty and our shower did not drain properly.
Jessica
Jessica, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
25 Aug 2024
greg
greg, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 Aug 2024
Great
Nashawn
Nashawn, 3-night trip
Verified Expedia guest review
10/10 Exceptional
19 Aug 2024
N/a
Justin
Justin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 Aug 2024
Very nice.
David
David, 1-night trip
Verified Expedia guest review
4/10 Fair
17 Aug 2024
Robin
Robin, 1-night trip
Verified Expedia guest review
4/10 Fair
16 Aug 2024
Room was not clean. Stained sheets. No bar of soap. Toilet didn’t flush well, bathtub would have 6 inches of water in it while showering. The carpeting was all ripped up. The curtains had stains. The condition of this hotel is awful. Have stayed here 5 times and I’ll never return.
Robert
Robert, 4-night business trip
Verified Orbitz guest review
4/10 Fair
11 Aug 2024
We had a power outage for two days Tuesday and Wednesday. Because it started at 4pm they said they would credit only Wednesday. I understand it was a storm but a hotel with 5 floors should have a backup generator. We walked around and it was pitch black with hardly any flood lights. First day power was back on Wednesday they cleaned all the vacant rooms rather than those who stayed through the outage. I requested room to be cleaned and they said they would but didn’t. We had 10 rooms for a baseball tournament. All families asked multiple times whether we would get a two day credit. We were always told a manager would get back to us shortly. Upon checkout Sunday morning our credit cards were charged full price and now we are told they will contact us. They were more focused on making money rather than customer service. The kids enjoyed the pool area. It needs to be updated but 10 year old boys will love to hang out in the pool. People who served breakfast and the manager in the restaurant, forgot his name, were very nice. It was a very good buffet breakfast. Beds were comfortable. It’s a typical 3 star property. I’m not a complainer but to me when you have a small group of people who stick it out and don’t vacate the hotel to go somewhere else, you go out of your way to take care of them and at least clean their rooms after two days without power. That’s just my opinion. The front desk people are very kind though and accommodating. I think it’s a management issue
Jayson
Jayson, 1-night trip
Verified Expedia guest review
8/10 Very good
10 Aug 2024
All was good at the doubletree! There were a lot of customers due to conditions in the city, and the staff acted with friendliness, kindness and grace.
Ken
Ken, 2-night trip
Verified Expedia guest review
6/10 Good
6 Aug 2024
Property needs some modernizing and remodeling
Omar
Omar, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Aug 2024
Property is nice and clean.
Trina
Trina, 1-night family trip
Verified Expedia guest review
2/10 Poor
3 Aug 2024
Nick
Nick, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
1 Aug 2024
We arrived very close to check in but still did not receive the room we reserved (1 king suite) because supposedly they didn't have any more. We ended up in a room with 2 double beds that we couldn't sleep in together comfortably. The room was GROSS. Mold in the tub, mold on the bathroom walls, mold smell in the room. Almost every surface had a thick layer of dust. The floor was gross. Too grossed out to use the shower. Left as soon as we could the next morning. How this hotel has 4 stars is beyond me. We should have read the reviews.
Natalie
Natalie, 1-night family trip
Verified Expedia guest review
2/10 Poor
30 Jul 2024
Matthew
Matthew, 2-night trip
Verified Expedia guest review
2/10 Poor
24 Jul 2024
I decided not to stay at the hotel. It was dirty and smelled like marijuana. Strange people walking around the hotel. Definitely do not recommend this hotel for anyone!!! lookinf for full compensation.
Tetiana
Tetiana, 1-night family trip
Verified Expedia guest review
4/10 Fair
22 Jul 2024
Disappointed
Was told the pool was being closed because of too much chlorine. An hour and a half later people were still in pool and our kids were upset they were allowed to stay in but they couldn't go down. Called the front desk regarding this and another hour later select people were still in the pool but others turned away. Very disturbing. The bed was so comfortable though.