Fairfield Inn and Suites by Marriott Indianapolis Airport

The room was comfortable. Clean. The extra safety lock on the door missing. The door handle stuck often. Very noisy. The staff was very friendly and accommodating. My shuttle arrived right on time.

The staff at the hotel were very friendly. House keeping saw me exit my room after I checked in and wanted to make sure everything was good. The lady working the breakfast area was very nice and the service at the front desk was good as well. The hotel itself is just ok. The walls aren’t very sound proof so you hear a lot of what’s going on in the hallway including people closing doors at 3am. If you’re a light sleeper this probably isn’t the hotel for you. Since the hotel is located close to the airport and many guests are traveling it would be nice if they started breakfast at 5am on the weekends so you could enjoy breakfast before your flight.

Waited for hotel shuttle at airport for quite a while and then had to wait in van for a flight crew. Hotel condition was average. Carpet torn at almost every doorway. No hair dryer. I called down and they said they would bring one if they could find one. Didn't bring one. Smoke detector low battery beep at 1am, called and they were sending someone up. Called back down 30 min. later and front desk lady came up and just removed smoke detector. The next morning they fixed smoke detector and I asked, again, for a hair dryer and they gave me one from another room. We were out of room for several hours but had not been cleaned when we returned. The staff was very apologetic and helpful. Manager was to refund half our stay. Maintenance staff was great on 2nd day. I'm not sure Marriott would be happy with having their name on this hotel. Very limited food options in the area.

Customer service was excellent! Gym was clean. Room was clean. The door was tricky to open but once we figured it out it was fine. Not a whole lot of restaurants nearby. Waffle House and Jimmy John's so hope you like either.

Very clean and kept up to date hotel Friendly stuff.