Harveys Resort & Casino

Staff at check-in rude and gave attitude... rooms very outdated and sheets stained

This hotel was fantastic! We were coming in for a show at another hotel. I made reservations at that hotel reservations on line but I had booked the wrong day. I had actually booked the day before the concert. I called the reservation service and explained I had the wrong day booked and requested it be changed to the next day for the concert. I was told the changes had been made. I called again two days before the concert and was told I was still booked for the wrong day. And since I was now calling with less than forty-eight hours advance notice I would still be charged for the room. I explained I had called two weeks prior to change the reservation to the correct date. Of course now there were no more rooms available for the concert date. I then called Harvey's and was able to reserve a room. When we got there, we were told we had been upgraded to a suite overlooking the lake. After the fiasco with the other hotel this was excellent! The room was great, the view even better! The staff was very professional, courteous and cordial. The next time we come up, we'll be staying at Harvey's again.

Outdated and check-in service so slow

We paid for an upgraded room and did not receive the room that was pictured at all. We asked for the room that was pictured and they said that they were full. They did not offer a refund for the upgraded cost either. Boo!

Apart from the noise from the elevators, which is not uncommon, this is a good hotel for skiing in Heavenly. Like other casino hotels in the region adding a resort fee to the hotels.com charge is irritating and should cease. The price advertised should be the price paid, its simply misleading. The shower is outstanding!