4/10 - Khá
18/04/2025
HORRENDOUS NOISE MEANT WE HAD TO MOVE ROOMS!
We had booked a Delux King room for one night.
After checking in and dropping our luggage in the room we went straight to the pool which looks considerably smaller in reality than what it does on the website.
We then left the hotel for an evening meal at a local restaurant.
When we returned and entered our room around 8.45pm there was very loud music and a DJ's voice blaring in our room! It was so loud that we could hear every word the DJ spoke and could have sung along to each tune if we'd been inclined to! The thud of the base was vibrating through the floor.
I rang reception and complained and was told there was a wedding reception on the ground floor ... we were on the 3rd floor!!! ... and they would ask them to tone it down.
Around 30 minutes later there was no change whatsoever. We put the tv on quite loud to try and drown out the noise but it even overpowered the tv.
I rang reception again and was told the party was going on until around 11.30pm, so i requested a different room.
The only room available was a basic twin room which wasn't what I had originally booked, but we took it just to get away from the noise.
So, we had to repack our clothes, toilettries and belongings and move everything to a different room, on a different floor.
When we checked out I spoke with a receptionist and explained what had happened; we were refunded £30, the difference between the 2 rooms!
The manager didnt even come across and speak to us as requested! Appalling service
Roy
Roy, nghỉ 1 đêm
Nhận xét của khách thực Hotels.com
