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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property
Beachfront hotel with golf course, near Coconut Island Park

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Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Exterior
View from room
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
  • Pool
  • Gym
  • 24/7 front desk
Main amenities
  • Weekly housekeeping
  • Golf course
  • On the beach
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Room service
  • Business centre
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The current price is 3.893.164 ₫
5.756.254 ₫ total
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub) | In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area | 48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - queen
Separate bedroom
Deep-soaking bath
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - queen
2 bedrooms
Hairdryer
  • 106 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Sofa bed
  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Castle Hilo Hawaiian Hotel

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
8.2 out of 10, Very good, (1146)
The price is 4.003.779 ₫
5.613.843 ₫ total
includes taxes & fees
17 Feb - 18 Feb
Castle Hilo Hawaiian Hotel

About the area

Map
93 Banyan Dr, Hilo, HI, 96720

What's nearby

  • Coconut Island Park - 8 min walk
  • Port of Hilo - 3 min drive
  • Hilo Farmers Market - 4 min drive
  • University of Hawaii at Hilo - 5 min drive
  • Rainbow Falls - 8 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 8 min drive
  • Kailua-Kona, HI (KOA-Kona Intl.) - 93 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬10 min walk
  • ‪Don's Grill - ‬3 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Waioli Lounge - ‬3 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

At Grand Naniloa Hotel Hilo - a Doubletree by Hilton, you'll have access to on-site snorkelling, surfing/body boarding and sailing. The outdoor pool provides fun for everyone, and guests can also take advantage of a 24-hour fitness centre. Ka Lihikai Restaurant serves breakfast, lunch and dinner. There are 2 bars/lounges, a golf course and in-room conveniences such as fridges and microwaves. The helpful staff and location get great marks from fellow travellers.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 379 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site valet parking (USD 25 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach
  • Golfing
  • Helicopter/aeroplane tours
  • Kayaking
  • Canoeing
  • Sailing
  • Boat tours
  • Snorkelling
  • Surfing/body boarding
  • Fishing
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference space (11001 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool cabanas (surcharge)
  • Golf cart on-site
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1960
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • An outdoor pool
  • Golf pro shop on-site
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 48-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Fridge
  • Microwave

More

  • Weekly housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

Ka Lihikai Restaurant – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 46.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business centre/computer access
    • Fitness centre access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 13 to 25 for adults and USD 6 to 10 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Valet parking costs USD 25 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses solar energy, plus a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
State tax ID – W 50540186.01

Also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free cancellation for a full refund?

Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yes. Valet parking costs USD 25 per night.

What are the check-in and check-out times at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

What is there to do at Grand Naniloa Hotel Hilo - a Doubletree by Hilton and nearby?

Have fun with on-site activities such as kayaking, sailing and rowing, and practise your swing at the golf course. Additional recreation on-site includes helicopter/aeroplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour fitness centre. Grand Naniloa Hotel Hilo - a Doubletree by Hilton also has a picnic area and a garden.

Are there restaurants at or near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yes, there's an on-site restaurant, Ka Lihikai Restaurant.

What's the area around Grand Naniloa Hotel Hilo - a Doubletree by Hilton like?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is in Keaukaha, a short 8-minute drive from Hilo, HI (ITO-Hilo Intl.) and 8 minutes' walk from Coconut Island Park. Travellers love the hotel's prime location.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Family friendly hotel
We stayed here 3 nights to be be near the waterfalls, blacksand beaches and volcano national park. I loved our stay here. It was nice and clean. The room with an ocean view and the balcony is a must. It made our stay much more pleasant at first we had a room without the balcony so i asked to upgrade luckily they still had rooms available. I gave it 4 stars because it is an older building also valet parking and the elevators can take a while if theres a lot of ppl waiting.
Michelle, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Kathy, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Matt, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Heather, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Dore-Jean, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicole H, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 3-night trip
Verified Hotels.com guest review

6/10 Good

Sleepless nights
We stayed the weekend after Christmas with our family, and the hotel was running at maximum capacity. Our room, in the wing furthest back from the water had a mysterious *loud* banging noise in the bathroom wall (it sounded like pipes knocking together) and we notified the front desk immediately. They promptly sent up a maintenance person who confirmed the noise and could not tell us the source, nor could he fix it. We spent two sleepless nights in that room before someone at the desk was able to move us to a different room. The hotel took off the resort fee for the first night of our stay (which was something, but maybe not quite enough to make up for it). The hotel could really use a sprucing and the pool doesn't seem to be heated. We kind of liked the stay hotel cats that hung around.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Dated and tired place
Small rooms! Had to sit in the edge of the bed to see the ocean. Dated and tired. Staff was nice. Blackold in AC vent.
Stacia, 11-night trip
Verified Hotels.com guest review

8/10 Very good

Saravanan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hilo Happiness
Loved the proximity to the ocean and it's more calmer vibe on the island in general. The hotel was close to a lot of excellent tours and restaurants
Gary, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Even though location was perfect the property needs renovation. Room had small cockroaches.
Iftekhar, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

GREAT and Fantastic Hotel
Wanda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rolando, 1-night trip
Verified Hotels.com guest review

6/10 Good

Staff Not friendly, hotel in disrepair
Started my with with rude service from Grace, not so aloha of a greeting. Elevators were not working well and industrial fans all down the hallway. WiFi was unusable - sent a tech up who did not know all 3 of my devices on the correct WiFi didn’t work.
Madison, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hilo stay was amazing
Great location!
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EMILY, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Never staying again
I booked because I had known this hotel had undergone significant renovation's. Also to my surprise was this hotel is VALET PARKING ONLY. In little old Hilo, come on Hilton READ THE ROOM. I am from Hilo and I can tell you there is not one business or hotel that mandates valet parking. I wish I had been notified about this prior to check in but had I, I probably would’ve canceled. And boy do I wish I did. It’s an obvious cash grab for a failing hotel. I had no issues with the staff they were great but the executives who are running this place are out of touch. Over all I was deeply disappointed upon getting to my room there were putty marks all over the walls and the original windows peeling all over the floor. The elevator set off a fire alarm my first morning and then was out of commission my week long stay making getting up or down a pain.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Kona hotel
Check-in was super fast and easy. Michael was very helpful in setting up the luau. The resort is beautiful surrounded by amazing flowers and tropical foliage. The pools are spacious and kept very clean. Even though the hotel is not new, it is kept very well maintained. The mantra ray night snorkeling adventure is right off the hotel, also.
Jill, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tosha, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel I have ever stayed in
Extremely disappointed. Upon arrival we were informed the room we booked 6 months prior was not available (corner king with lanai) They stated they were"downgrading"us to a double queen at the reception desk. I asked why and the receptionist said its not my fault you booked through expedia. You should have booked directly through us and said that hotels.com rents out rooms that are not available all the time and they shouldn't. I stated they should compensate us back for the downgraded room. She refused compensation in any way stating the room was nice. We were tired after flying all day and it was late. We were left with no options but to stay. So what started bad only got worse. The room is nothing like the pictures. It is dated with torn carpet. We had to step over exposed tack strip every time we walked to the bathroom. The pictures were ripped off the walls. There was mold actively blowing out of the vent. One bed was unusable as the position of the vent blew mold directly in your face. The balconies were so rusted they looked like the building should be condemned. I did not feel safe to walk out on them. Honestly I have stayed in nicer rooms that cost $49 a night and not $300+fees. No self parking, only valet but you can park on the street and walk. With the mandatory resort fees you receive two "free" drinks at the bar. My husband drank one and within minutes was vomiting. We will never stay here again.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wedding weekend bliss
Wonderful place to stay for the weekend of our wedding. Thank you for the chocolate, cookies treats and free drinks. Nice place for morning walks.
Rochelle, 3-night trip
Verified Hotels.com guest review