2/10 - Kém
12 tháng 4, 2020
The hotel claims to have 24h reception. At the booking I included the note we would arrive at about 23:00. When we arrived at the hotel, it was closed. The contact number had no response on a few calls. Next day the owner, who speaks almost no English, as far from welcoming and made clear he didn't want us in his hotel and kept shouting "the hotel was full". When I stand ground and made multiple times very clear that we booked and payed for the previous night, he give us a roomkey. The drawer was full of roomkeys... Obvious we wanted our money back what he didn't want.
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