Best Western The Inn & Suites Pacific Grove

The stay at the Best Western Inn and Suites was very comfortable. We had a room with a forest view and nice little balcony. The large closet is a plus. Especially for making coffee and using the little frig. The hotel is located close to town, and also the PG golf course, so very convenient. We brought our bikes, and it was a very short ride to the Ocean Ave beautiful rides. . Would love to have had one more thing in the grab and go breakfast bag. Two fruits and water and a bar was ok. But maybe a yogurt? All in all a good place. We would stay again.

We have stayed here 4

Nice quiet area beds so uncomfortable old and worn out ask front desk for a different room was told all rooms had the same problem if they would only invest in quality mattresses and AC this would be a go to place in PG I will not be staying here again

It was fine. It was clean and conveniently located. The shower curtain let water leak out to the floor of the bathroom. It needs to be moved into the shower more. The Grab and Go Breakfast left a lot of improvement needed. The banana was soft and too ripe. The breakfast bar had nuts which I am not supposed to eat.There was not another option to choose.

I have stayed in Pacfic Grove quite a few times over the years and this was one of the best stays I have had

The place was pretty nice and the location was good. I have a couple of small complaints... the toilet in our room did not work correctly and it wa an obvious known issue, as there was a plunger left nearby. Also, the sliding door to the small balcony did not latch very well. Otherwise staff was friendly and the room was good.

Room smelled like an ash tray. Front desk didn’t do anything

Location is excellent and the staff was nice enough, but the stay wasn't what I would've expected from such a highly rated hotel. Here are the main issues we experienced. 1. The tub refused to drain any water. We had to take 10-15 minutes to drain the tub after washing just to make sure the next person can shower. 2. It took forever for the toilet to fill up with water again. This was just a small inconvenience though compared to the tub. 3. The bugscreen part of the patio door was impossible to slide back and forth. It was either broken or needed major adjustment. 4. Perhaps the most disappointing part, because it is Covid19 season, our breakfast consists of a to-go bag with 1 apple, 1 granola bar, and 1 bottle of water inside. They definitely could've done better here..

I loved this place! We have stayed all around Pacific Grove and I will definitely be back here! We went down with 6 adults and 1 toddler and had two multi bed rooms which was perfect for us! My only complaint was room cleaning, not sure if their process was weird due to COVID, but our room was never cleaned until day 4 of 5. The only reason we finally got it cleaned was because we had to go to the office and ask. They do have these blue pieces of paper asking for service which we put out the two days prior and seemed like they were ignored. Has we not had 4 people in our room I don’t know it would have been as big of a deal, but the room was in desperate need by day 4 :) overall great experience and would stay again in a heart beat!

Bathroom sink would not drain. Refrigerator not freezer froze the food. Ice crystals on the beer. My shower cap that was left in the shower was filled with water after they came and cleaned.