Aston Waikiki Beach Hotel

Lovely view from room but it’s old and needs refurbishment. Walls are paper thin, so much so you can hear the conversations of the people next door. Good location

First, the hotel staff is great. Unfortunately, this hotel property fails on every other level. Room was tiny, not as described. First room had broken safe, towel rack coming off the wall, next room there was a bug infestation (humidity ants?) in the bathroom even engineering couldn’t fix with caulking. People were falling and getting injured on the pool deck - super slippery tile floor (slippery even when dry). Our kids fell and so did others around us including an older man - security later came over to him to talk about his accident. Hallway smelled of cigarette smoke - only on 3rd complaint in person at front desk did someone do something about it (or the room checked out). Didn’t realize there were $45 + taxes PER DAY for valet and really no alternative parking available. Didn’t realize there was also a big resort fee PER DAY. Made this hotel WAY OVERPRICED for what we received. And every time we asked for a better room they said they were sold out, couldn’t do anything. Food was so-so, they couldn’t let you take a glass to the room because “they might run out.” Never staying here again, will highly recommend against.

Amazing from the start. Very helpful staff no matter where they were working. Close to everyrhing and balcony allows you to see Hilton and NYE fireworks from your room. Coconut Club more than worth being a member of. Excellent service and amenities.

It was amazing, we were in Hawaii the 200 resort fee is ridicules since we paid over 1500 to stay. I will definitely read fine print on everything going forward and will not book at your hotel again.

They put us in the worst room in the hotel overlooking the garbage area with a partial balcony and no view. Then they changed us to the second worst room in the hotel with a view of air conditioners.. both on the lowest floor. It doesn’t look like the website. The pool was small. The room was kind of semi rehabbed but dirty. Location was excellent. Was promised by hotel that I would get 2 double beds. But then they gave me a king and a bad roll away bed that was old with metal springs sticking up. Staff was accommodating