2/10 - Kém
18 tháng 6, 2022
Felt deceptive
As frequent visitors to Fairbanks we will not choose to stay at Abbey Archway, Seven Gables or Fairbanks extended stay in the future. All three run by same people. We made the choice to stay in Abbey Archway. We were given rooms in Fairbanks Extended Stay the place we did not choose because of its location. Instead of a quiet residential street we were next to a major city road. One of the rooms had a stale smoky smell and was quite unclean, the other very noisy during the night.
That the room style chosen when making the booking was why we had to stay in a completely different location defies understanding. We made a room style choice on the site for Abbey Archway. A guest shouldn’t be put at a different location than the one they chose after careful research just because the owner chooses.
It all felt deceptive. I took notice of the negative reviews and yet still went ahead with the booking believing in giving a fair chance. That was a mistake
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