The room was amazing, I have never stayed in a hotel so quiet, and the room was pitch black at night. The bed was also super comfortable. However, I have also never had to pay £15 to store my bag before being able to check in (yes they advertise this in the small print but still…£15 for 2 hours???). And despite saying on my booking that I pay in the day, they charged my card as soon as the free cancellation period expired, which was a week before my stay. Also, I couldn’t use the check in screens as I only had the Hotels.com reference and not the hotel reference.
So overall, the hotel room gets 5 stars but the experience gets only 3 stars, so I give it 4 on average.