Crabwall Manor & Spa, BW Signature Collection puts you within a 10-minute drive of Chester City Walls and Chester Zoo. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. An indoor pool, a bar/lounge and a health club are other highlights. Fellow travellers like the helpful staff and breakfast.
Languages
English, Polish
At a glance
Hotel size
48 rooms
Arriving/Leaving
Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
Working away
Meeting rooms
Services
24-hour front desk
Luggage storage
Pool loungers
Facilities
Garden
Terrace
Fireplace in reception
Health club
An indoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Wheelchair-accessible parking
Assistive listening devices available
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
Special features
Spa
ESPA has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Fees & policies
Optional extras
To-go breakfast is offered for an extra charge of approximately GBP 16.95 per person
Policies
This property does not have lifts.
Guests can rest easy knowing that there's window guards on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
17 Dec 2024
Service was great and in beauitful area spa looks great definitely stay again
Mariam
Mariam, 1-night family trip
Verified Hotels.com guest review
6/10 Good
16 Dec 2024
Good. Would stay again. Could be amazing with work
Nice place. Stayed in Very large suite. Great value for money.
Lacking touches like tissues, no fridge, couldn’t stream from tv. Everything slightly tatty.
Bed massive but quite hard and pillows like concrete. My nephew had soft pillows in his room so maybe I just lucked out.
Paint splashes on dressing table and bedside tables that could have been cleaned off.
Staff friendly. Helpful organising taxis but didn’t really provide any info on hotel when checking in eg WiFi code, restaurant and bar and heads up on pool availability for my young niece ( she couldn’t go swimming as it was adult time and we didn’t find out till we went along to the pool)
No lift. Had to lug everything up 2 flights of stairs. No offer of help from reception. If I’d come with older relatives they would’ve struggled.
Jane
Jane, 1-night family trip
Verified Hotels.com guest review
6/10 Good
6 Dec 2024
Excessively noisy & tired.
The room was large and spacious and the WiFi was fast and reliable. The bed was comfortable and the shower was hot and powerful. The downstairs area was nicely decorated for Christmas. The bar area was ok but service poor. David, the bartendender, was amiable but lacked any ability to multitask, often disappearing for a simple item like a spoon only to leave customers waiting for 10 minutes, seemlingly as if he had forgotten them entirely with drinks poured but not served. The biggest downfall was the ridiculous banging and crashing of doors and hotel infrastructure that was evident whilst in the room. This may be thin walls and creaky floors but was endless with only a couple of hours respite during the night. I may have been unlucky with my room allocation, even though I went superior, but restful it was not. Bring ear plugs as a necessity.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 Nov 2024
Carl
Carl, 4-night business trip
Verified Hotels.com guest review
6/10 Good
11 Nov 2024
Dirty duvet.
We enjoyed our stay, the hotel is lovely and the staff on breakfast service were very accommodating. However, my husband had to go to reception on the first night because we spotted a dark patch through the duvet cover, on pulling the cover back there was a patch of blood bigger than my hand. The lady who came in to remove the duvet didn't apologise, she just looked embarrassed. I was uncomfortable after this and went and bought my own cover to sleep under. I know this can be seen as an over-reaction, but that's how I felt. I do have a photo, but I dont think it's family friendly. It is ashame because this is the first time in 10 years since we've been away for my birthday.
Lisa
Lisa, 3-night trip
Verified Hotels.com guest review
6/10 Good
4 Nov 2024
Kevin
Kevin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Nov 2024
Enjoyable trip.
Paul John
Paul John, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Nov 2024
Sharla
Sharla, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2024
Chester day trip
Great hotel, location and style. Room very big and modern. Only niggle was spa lockers iffy and few broken. Spa was great also.
Dale
Dale, 1-night trip
Verified Hotels.com guest review
4/10 Fair
29 Oct 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2024
Craig
Craig, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2024
Overnight stop.
Lovely room, great customer service and absolute value for money. Would definately go again.
paul
paul, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Oct 2024
Fantastic stay, room was very nice with balcony . Would recommend this hotel
John
John, 1-night trip
Verified Hotels.com guest review
6/10 Good
19 Oct 2024
Lesley
Lesley, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Oct 2024
Great settings for a wedding venue
Here for a wedding and it seems a great venue
Geoff
Geoff, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Oct 2024
Really nice hotel , friendly staff
julie
julie, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
8 Oct 2024
Zoo trip
Bedroom looked a little shabby, wallpaper peeling off the walls, plug sockets not easily accessible.
Food was good, bar prices expensive, service a little slow but staff friendly.
Didn’t have breakfast
Karen
Karen, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
7 Oct 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
7 Oct 2024
Penny
Penny, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
2 Oct 2024
Mark
Mark, 3-night trip
Verified Hotels.com guest review
6/10 Good
17 Sep 2024
Lovely stay and staff were friendly. We had chosen to upgrade our room the day prior to a junior suite. The junior suite was disappointing. Very bare room and was not clean. Bathroom also didn’t look clean so eventually we asked to just use the superior room which had initially been booked. The superior room was effectively a downgrade but much better than the junior suite. Overall the hotel was pretty dated, a lot needed fixing. The swimming pool area and changing rooms could also do with a big fix and clean up and would make the experience that bit better. The sauna and steam room doors were dirty and off putting. The jacuzzi had broken bits around it and the water did not look clean. The place could just do with some TLC!
Mandip
Mandip, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
14 Sep 2024
Margaret
Margaret, 2-night trip
Verified Expedia guest review
6/10 Good
10 Sep 2024
Hotel tired needs updating bathroom shower mouldy needs updating dripping sink tap bath took 20 minutes to fill and water lukewarm bathroom ceiling black wall hooks missing screws left in wall
Breakfast mediocre and not very hot evening meal limited menu not that impressive
Poor bar service
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Sep 2024
Great facilities. Lovely welcome from reception staff. All staff very friendly. Good choice at breakfast (although a veggie sausage would be nice!) Lovely room. Clean. Great parking.