2/10 - Kém
3 tháng 3, 2020
Hotel did not exist. Hotels.com refused refund
This is the address Hotels.com provided. 106 Đường số 12, Long Bình, Quận 9. There is no hotel at this location. I talked to the locals and confirmed there were no hotel in the neighborhood. I found another Reddoorz at 12 Duong so 106 so I went there expecting Hotels.com had a mistake. The Reddoorz there could not find my reservation. Total incompetence. Kept trying to login to some portal on his phone to find it. I showed him my hotels.com reservation and told me the location was not his. No help. I called reddoorz to get the correct location. Automated phone service wouldn't dispatch me to a support person without a reddoorz confirm number. I called Hotels.com to get help. They kept telling me they're trying to reach reddoorz on the phone. In the end, I gave up and drove home since my appointment had passed. Spent 4.5 hrs trying to get my room. Hotels.com did not refund my reservation. I would rate RedDoorz and Hotels.com a 0.
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