Quan trọng: Điểm đến này có thể đang áp dụng chính sách hạn chế đi lại do COVID-19, bao gồm các giới hạn đặc biệt về lưu trú. Vui lòng kiểm tra tất cả chính sách quốc gia, địa phương và cảnh báo về sức khỏe liên quan đến điểm đến này trước khi đặt.

Đóng
Đi đến nội dung chính.
Tất cả nơi lưu trú ở Houston, Texas, Mỹ
1 phòng, 2 người lớn
18818 Tomball Parkway, Houston, TX, USA
  • Tích lũy temBạn có thể tích lũy tem Hotels.com™ Rewards tại đây
7,6
Tốt432 nhận xét
Tất cả nhận xét đến từ khách thực đã lưu trú tại đây.từ khách thực
  • 10,0
  • 8,0
  • 6,0
  • 4,0
  • 2,0

Thu hẹp nhận xét:

432 nhận xét của khách thực

Xếp hạng của khách

Những nhận xét bằng tiếng Anh sau được đăng bởi khách từ các quốc gia khác

8,0Rất tốtNhận phòng thg 3 19, 2020
The parking lot security gate was not operating, therefore you could not obtain access to the secure control area of the parking lot.
1 đêm đi công tác
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
I do apologize we have someone coming out to deal with that issue. Again we should have this fixed soon.
8,0Rất tốtNhận phòng thg 3 10, 2020
My view was of the roof top to the AC units. And I was not happy that there was no vending machines on the floor. But over all it was a nice hotel, clean and my room was spacious and comfortable.
Rebecca6 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
I do apologize you had to see the A/C units dirty. I will ensure to have my team take care of that right away. Thank you for your feedback.
10,0Ngoại hạngNhận phòng thg 1 30, 2020
Welcome Relief!
I chose Wyndham for its convenience to the Hospital where my husband was being treated. Since I had spent the prior four days in his room on a pullout bed, this felt like heaven! The room was just what I wanted and I enjoyed the time I was there. The beds were awesome and the people very friendly. I missed the convenience of a free breakfast though, and that would be my only negative.
Cathi1 đêm nghỉ
Nhận xét từ khách hàng thật của Hotels.com
Gabe Rios trả lời
Thank you for your response, I will ensure we are improving in this area.
4,0Trung bìnhNhận phòng thg 3 12, 2020
The property was okay I guess for the price, but not very attractive. Before I cleaned it the toilet seat had a spot on it. The room temp would not get any cooler it was also way to hot in the indoor pool area.
Octavia1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
Thank you for your response, I will ensure to improve in this area.
6,0TốtNhận phòng thg 2 22, 2020
It was OK. We were there for one night. The property condition was subpar, but the people who worked there were nice. OK hotel for a quick overnight. I would not stay here long term.
1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
Thank you for your feedback. We are working on getting this hotel back to 100 percent
10,0Ngoại hạngNhận phòng thg 3 5, 2020
The people that checked me in and out were great. Polite, attentive, professional. The check in clerk even gave me some forks when my food delivery did not include them. The person attending the breakfast offered and brought us fresh eggs due to the existing had been sitting for a while. The AC in the room was kind of loud, but livable.
3 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
Thank you for your feedback, I will ensure to improve and fix those areas right away.
10,0Ngoại hạngNhận phòng thg 3 6, 2020
Perfect stay would absolutely recommend to anyone who is looking for a great place to go
2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
Thank you for taking the time to give us your feedback.
8,0Rất tốtNhận phòng thg 3 3, 2020
Great property. Clean and comfortable room. Friendly staff. Excellent value.
Karen1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
Thank you for your feedback. We appreciate your business
2,0KémNhận phòng thg 2 27, 2020
There were roaches in our room! and since we booked through a 3rd party they couldn't give us an upgrade or discount!
4 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Gabe Rios trả lời
I do apologize you had to deal with this issue. We have already called out our pest control. To follow up and handle this issue.
4,0Trung bìnhNhận phòng thg 2 29, 2020
my overall stay was ok, the microwave
Adrienne1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Hotel Management trả lời
Dear Adrienne, Sorry that your message was not complete. It looks like it has something to do with microwave. We will check the microwave in your stayed room and will take care of whatever issue it is. Thanks for choosing our hotel as your destination in Houston. We would love to see you back. thanks.
2,0KémNhận phòng thg 2 23, 2020
Found at least 6 roaches in the room the second night.
5 đêm đi công tác
Nhận xét từ khách hàng thật của Expedia
Hotel Management trả lời
Dear Guest, I am sorry that you had that problem. Since you did not leave a name and a room number, we could not find which room you stayed. In addition, it seems that no one has reported this to the front desk since each shift will have a daily shit report. We wish your message could be more clear so that we could take care of your problem immediately. Guest satisfaction is our top priority. We would love to have you back on your next stay, and give us any comments to help us further improve our service. Thanks.
10,0Ngoại hạngNhận phòng thg 2 21, 2020
Great
Great
Tenika2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Wyndham Garden Hotel Management-Alex trả lời
Tenika, Thanks for staying with us at Wyndham Garden Hotel at Willowbrook, Houston, Texas. We are happy to learn that you have enjoyed your stay here. We are looking forward to your next trip with us and please feel free to let us know in advance in you need anything special for your next booking. Again, many thanks from our Management Team !
8,0Rất tốtNhận phòng thg 2 23, 2020
It was okay. Served its purpose
Just stayed for one night. The service was great, but when we went to the room, the toilet wouldn’t flush properly. So we had to the use the restroom downstairs. In addition, I did have to kill two water bugs in the restroom that didn’t appear until the middle of night. I informed the front desk upon check out, and he handled the situation well! Wasn’t a horrible experience, but probably won’t return for a one night stay
1 đêm nghỉ
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 2 10, 2020
All staff is great Specially Theresa in that Bar area excelente. CS
5 đêm đi công tác
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
2,0KémNhận phòng thg 2 14, 2020
This hotel is near a lot of fast food restaurants and maybe a 5 minute drive from Walmart. We we arrived to our room, we noticed a dead roach in the bathroom. We brushed it off, but by day 2 their were two roaches in the bathroom. We decided to check out.
ShaniceBaker4 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you Shanice for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2,0KémNhận phòng thg 2 21, 2020
First i get to hotel the front desk was very rude. She didnt show interest in helping me check in. I was never told about a holdong fee 50 dollars overall my stay was a 3 out of 10 they can do alot better
Nicole2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Nicole for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10,0Ngoại hạngNhận phòng thg 2 14, 2020
I liked that overall it was quiet and the location.
3 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Hotel Management trả lời
Thanks a lot for choosing to stay at our hotel. Please let us know how to make your next stay with us better. We would love to hear from you.
8,0Rất tốtNhận phòng thg 2 17, 2020
Early in Early out
Value, and service good was promise a early check in but that was not a big issue, i understand policy and procedures Stay wad good i really appreciated Kurt politeness and above standards in customer satisfaction GREAT JOB
1 đêm đi công tác
Nhận xét từ khách hàng thật của Hotels.com
Hotel Management trả lời
Thanks for your positive comments ! Appreciate you have chosen our hotel for your choice. We will try our best to make your next stay better.
2,0KémNhận phòng thg 2 13, 2020
SMH
Very dissatisfied
Myesha3 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Hotel Management trả lời
Very sorry to hear that. Please contact our hotel manager Ms. Maria Leal and let us know what your concerns were, and we will try our best to make your next stay a pleasant one !
10,0Ngoại hạngNhận phòng thg 2 8, 2020
Great hotel and property. Give you ready made bags of ice
Mike1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của CheapTickets
Jose trả lời
Thank you Mike for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 2 8, 2020
Great stay! Great price!
Ticzey1 đêm đi nghỉ cùng bạn bè
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Ticzey for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
8,0Rất tốtNhận phòng thg 1 31, 2020
The location was tucked away so it was farther than I was told it would be.
2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 1 30, 2020
😀thanks............. ....................... ..............
2 đêm nghỉ
Nhận xét từ khách hàng thật của Expedia
Geneveve, DOS trả lời
Thank you for taking the time to write about our stay. We look forward to your next visit with us.
4,0Trung bìnhNhận phòng thg 1 30, 2020
Dirty room and bathroom. Not a pleasant stay.
Check in was fine. The room was not. Remote was very dirty. Dried piss on the toilet seat. Long hair on counter and bathroom floor. Lamp shade was torn and tattered. Leather couch had stains that could easily be cleaned as I was able to clean it. Just did not feel clean or comfortable sleeping there but didn’t really have an option. Cleaned what I could and went to sleep.
Zachary1 đêm nghỉ
Nhận xét từ khách hàng thật của Hotels.com
Geneveve. DOS trả lời
Zachary, Thank you for your feedback. We would like to sincerely apologize for the issues during your stay. I have addressed your comments with our housekeeping department and implemented training on the issues you have mentioned. The issues in the room is not acceptable and would like a chance to make it right with you and your family. Don't hesitate to contact the hotel so we can discuss on a further resolution.
4,0Trung bìnhNhận phòng thg 1 31, 2020
Hotel had roaches in my room. Hotel rooms not so good.
Cynthia1 đêm nghỉ
Nhận xét từ khách hàng thật của Hotels.com
Geneveve, DOS trả lời
Cynthia, Thank you for taking the time to write a review about our hotel. We would like to apologized for the issues during your stay. I have reviewed room 204 and will address the pest issue with them. We hope that you give our hotel another chance to make it right. Thank you again for your feedback.
4,0Trung bìnhNhận phòng thg 1 25, 2020
Bathroom toilet was messed up the entire time maintence man said it was fixed twice but it kept backing up and smelled bad throughout room. Makes me not want to return
Trevor1 đêm đi nghỉ cùng bạn bè
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Trevor for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6,0TốtNhận phòng thg 1 24, 2020
Toilet doesn’t work
As soon as we entered the room, my children needed to go potty. Our 11 year old daughter came out telling me that, “the water won’t go down in the toilet”. My husband went to the front desk and requested a plunger. Toilet seemed to work fine. The very next morning, exactly the same issue. Front desk was notified. We went out for the day and came back. First flush or two, toilet seemed to have no trouble. And again the problem. Maintenance came did some work. Toilet did one or two flushes, again same problem. Mind you, there are four males in our family including my husband. So, we AREN’T stuffing this toilet with paper! It’s so bad, we are still here as I am writing this and my husband has just opted to use the lobby toilet instead of the one in our room because he knows when the kids wake up this will become an issue again. I just used it and it’s not flushing properly. It’s only 7:25 in the morning! REALLY!!
Gabriela E2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8,0Rất tốtNhận phòng thg 1 25, 2020
Everything was nice, but the bed was uncomfortable.
Sunshine1 đêm kỳ nghỉ lãng mạn
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 1 23, 2020
I was able to check in early, which was amazing since i desperately needed a nap after driving in to town straight from overnight work
Terri1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Terri for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 1 22, 2020
I loved the entire experience, the room was lovely. Amazing furniture beautiful. The nathroom was bery spacious A comfortable Queen bed fot for a Queen like myself. I will most definitely recommend and revisit.
1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 1 18, 2020
Perfect
Donald1 đêm đi công tác
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Donald for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
6,0TốtNhận phòng thg 1 10, 2020
Lost & Stolen
We stayed here seven nights out of 12. On the last night we forgot some items in our room. Returned a couple of hours later. Of course, no one has seen our stuff.
Yolanda1 đêm nghỉ
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Yolanda for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6,0TốtNhận phòng thg 1 15, 2020
Slept horribly, bed was too firm.. staff canceled door entry cards over an hour before check out time
1 đêm kỳ nghỉ lãng mạn
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8,0Rất tốtNhận phòng thg 1 15, 2020
This is a very nice property. Great value. Friendly staff. Nice bar and food.
Karen1 đêm nghỉ
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you Karen for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
2,0KémNhận phòng thg 1 11, 2020
Housekeeping get into room before 12:00. I was get my luggage down stair and when I came back to room I found they here starting to clean up and I had some bags and food that bring from Mexico in the freezer and can’t found it.
1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6,0TốtNhận phòng thg 1 11, 2020
Greeted by a Roach
Check-in was fine. Once I made it to the room and I had a roach greeting me. Immediately notified the front desk and I was transferred to a new room. New room was ok, but I was uncomfortable with the remainder of my stay. Breakfast was very basic I would not pay $10 a person.
Lorraine1 đêm đi nghỉ cùng bạn bè
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Lorraine for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8,0Rất tốtNhận phòng thg 1 8, 2020
Sufficient but needs new rugs and updtated.doors and interiors. It is a good enough hotel for staying 2 nights
2 đêm đi công tác
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
8,0Rất tốtNhận phòng thg 12 30, 2019
Nice hotel and convenient location
The hotel was clean and the staff was friendly. I appreciated the gated parking and secure entry into the property. The ice machines were broken, but they had free ice bags in the lobby so it wasn’t a big deal. Great value for the money.
W D5 đêm đi công tác
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 12 31, 2019
I enjoyed my stay here and plan on coming again to stay
1 đêm kỳ nghỉ lãng mạn
Nhận xét từ khách hàng thật của Expedia
Kurt Q. (Front Office Manager.) trả lời
Thank you so much for your feed back . We are flattered and happy to know you had and a great experience with us. We want to thank you for your business and thank you for taking the time to take this survey. We hope to see you soon.
4,0Trung bìnhNhận phòng thg 12 22, 2019
The location was great but unfortunately there was a neighborhood Christmas light show and the traffic for the show negatively impacted the entrance to the hotel. There was a 2nd entrance to the hotel on the feeder road but it was roped off. We ended up stuck in traffic waiting to get to the main entrance for 30 minutes!
1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Travelocity
Jose trả lời
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8,0Rất tốtNhận phòng thg 12 13, 2019
The property was clean and pleasant. The staff were very grand accommodating. It was quiet and relaxing without a lot noise. It’s a great hotel for a short stay.
3 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
8,0Rất tốtNhận phòng thg 12 14, 2019
Comfortable and Pleasant Lodging
My stay here was pretty pleasant. I was informed the night of my that there's a holiday light show in an adjacent suburban neighborhood that locals and travellers to the area like to frequent around this time of year so be mindful of traffic around the mid-month December time period. Unfortunately, breakfast is not free here but definitely take advantage of gourmet, organic teas in the rooms if that suits your fancy. This seems like an older establishment yet it is really nicely furnished and most importantly, clean and pest-free. Safe travels!
Idiono1 đêm nghỉ
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
6,0TốtNhận phòng thg 12 13, 2019
The shower pressure was lacking and we had no guide to the channels on the tv.
2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Kurt Q. trả lời
Thank you for your feedback. We will be addressing your concerns.
4,0Trung bìnhNhận phòng thg 12 6, 2019
Not worth the money.
The room was stuffy, the sheets did not look clean and they charged for breakfast, they also turned our room key off before check out time which was frustrating.
Dorea1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8,0Rất tốtNhận phòng thg 12 6, 2019
The different game tables were great. We thought breakfast was included but it wasn’t. All in all a good stay
1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
8,0Rất tốtNhận phòng thg 11 25, 2019
This is a nice property. Room was clean and comfortable. Great value. Secure parking was nice. Great happy hour!
Karen1 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you Karen for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 11 17, 2019
Great price good condition liked having gate since pulling a trailer
karen1 đêm nghỉ
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you Karen for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
10,0Ngoại hạngNhận phòng thg 11 15, 2019
Quiet clean place
Super clean , great prices for the rooms plus the bar on main floor, pingpong table ,pool table , lounge area, overall great service for the price per night.
Devan3 đêm đi công tác
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you Devan for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
8,0Rất tốtNhận phòng thg 11 8, 2019
The hotel was nice— but disappointed that there was not breakfast included
Kathy3 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Expedia
Jose trả lời
Thank you Kathy for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!
6,0TốtNhận phòng thg 11 8, 2019
Cleaning needs work.
Reception was great, the gentleman who checked us in was very friendly. The room at first looked clean until we removed the comforter which had a blood stain on it at the end that was tucked under the mattress. Luckily we travel with blankets and pillows as backup. The mattresses were ok but a bit lumpy. The air conditioner was very loud and rattled at certain temps which made for restless sleep. The main areas (lobby, gym and pool) all seemed to be well kept.
2 đêm nghỉ cùng gia đình
Nhận xét từ khách hàng thật của Hotels.com
Jose trả lời
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rất tiếc, không có ảnh của khách tại nơi lưu trú này.
Nhận xét và xếp hạng trên trang web này thể hiện ý kiến của khách hàng và nhà cung cấp; những nội dung này không đại diện cho hoặc phản ánh ý kiến của Hotels.com. Cả Hotels.com lẫn những bên liên quan đến việc cung cấp nội dung nhận xét sẽ không chịu bất kỳ trách nhiệm nào liên quan đến bất kỳ thiệt hại nào gây ra bởi việc sử dụng những nhận xét này