6/10 - Tốt
01/05/2025
Liked property, very clean and comfortable. Staff very nice and helpful, except for one incident . Very comfortable room. One night, a man tried to get into our room, he was trying his key, but it wasn’t working. We could hear him. Told him we were in there, he said it was his room, I said no, we have been here a few days. Tried to call front desk, no answer from hotel phone, tried guest services, busy. Called on cell phone, either my phone hung up or the hotel hung up after several minutes of ringing. Called back again and immediately heard “hold music”. Held for several minutes, then hung up. After that, felt very unsafe, not knowing if front desk would pick up in the future. Decided I would call 911 if there was a future emergency. Reported incident to assistant manager, she was very concerned about incident.
Elizabeth
Elizabeth, nghỉ 4 đêm cùng bạn bè
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