8/10 - Rất tốt
4 tháng 6, 2022
Extensions not permitted
Overall, the stay was great. Don’t listen to all the bad reviews. The seaweed was bad while we were there but it’s the time of year. But the staff did a good job of trying to keep the beach clean and seaweed free. A little frustrating that after multiple flight delays, we arrived at 0300 and the front desk put us in the next to last room on the property with a broken elevator and didn’t bother to mention the elevator was out. I spoke with the front desk the next morning and they offered to move us and the amenities that came with our room but we opted not to move. Front desk staff during the day and evening were very friendly and helpful. Service staff were awesome as well. They were out of food at times but everyone is so we just worked around it. My biggest complaint is that I enjoyed my stay so much that I wanted to extend my stay by 2 nights. The front desk couldn’t assist and told me to call corporate. After a 30 min wait, I finally reached someone who was incredibly unhelpful and basically told me the property has a 3 night minimum and even though I was scheduled for 5 night, I would need to schedule an additional 3 nights. Hotels.com was also unable to help me. Somehow my stay got extended 1 night but I’m not sure why one more night would have been so hard. Gosh, I was trying to give them my money!
Laura, nghỉ 5 đêm cùng bạn bè
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