Booked online, selected PAY AT PROPERTY. When I arrived to check in, receptionist said they couldn’t find my reservation at first. Then, when my mother asks about Nurse’s Discount they say I booked through a 3rd party app, and they can’t touch it. THEN they tell me they tried charging my card right before 6pm and it declined (yes, because it was locked) and since it didn’t go through, that person cancelled my reservation without notifying me. I’m pretty sure that “PAY AT PROPERTY” that means I’ll pay when I check in, NOT for you to just charge my card without even verifying who I am! They took it upon themselves to charge a card that wasn’t even going to be used for the room, then tried to lie saying they didn’t see my reservation KNOWING it was cancelled hours before I got there! They could have called to see if I still needed the room, I could have paid over the phone OR went online via the app and paid for it. We had to search for another hotel after all of this. VERY upsetting! Will not book with this hotel again! That was VERY unprofessional and they had a very nasty attitude about it as well