Homewood Suites by Hilton St. Louis Westport

The first room we were assigned had really loud people next door. We asked to move right away and the front desk was happy to oblige!

We chose this hotel because it has a kitchen area with a full size fridge and a cooktop, and also has a pull out sofa so it could accommodate three moms and three boys who were looking to pack lunches for a soccer tournament. The room was spacious and clean and provided everything that we needed. However, the sink in the kitchen leaked, and water was all over the kitchen floor. Also, the shower is wheelchair accessible and the water could just run out of the shower into the bathroom area. The pitch of the tiling was way off so the water was always all the way to the other side of the toilet as well as the sink and mirror area. So anytime anyone wanted to go to the washroom they had to walk through shampooey shower water. Yuck. I brought up the situation to the manager and asked for a squeegee for the room and I asked him if everyone complains about this and he said no, he was unaware of it. However, the maintenance personnel I got the squeegee from said this is a well-known problem and he thinks they're going to need to rip it up and redo it. This was in room 307 and I do not feel that the hotel should be booking this room at all until this problem is solved. It is unsanitary and a huge slipping hazard so I do not recommend staying in this room. Overall, the hotel was nice and the breakfast was great, I think that maybe this particular room is just a lemon!

My family enjoyed our stay. The room was clean, the pool was nice, the breakfast was great, the staff were nice and very accommodating. We will definitely stay again!

I was happy with the hotel overall however I booked a room with 2 beds & a pullout sofa and was told all they had was 1 bed and pullout sofa rooms and then blamed it on hotels.com. they did offer an extra room across the hall to try and make it right and would have taken it if my children were a little older. but all in all it was a good hotel would stay there again if in the area.

leisure trip to St. Louis. Hotel was beautiful, staff was amazing. I was only able to take advantage of the breakfast a few times during my week stay and it was really good, but I did not experience the evening social. I was alerted at check in by my credit card company about the room charge. I booked through Hotels.com and I had a confirmation for one amount, plus a confirmation for a King room. When I got to my room it was not a King nor did the front desk bother to say they didn't have any available. I guess that is not a big deal but the charge at check in was a little higher than what was confirmed and the answer was that the hotel itself charges a higher tax than Hotels.com. I thought once I confirmed for a price that was it. Ok when I checked out I saw a charge for "Suite Shop" so I asked what that was and they said it was a purchase for Beer and snack at the hotel gift shop. First off I did not visit the gift shop not one time during the 7 days and secondly I don't drink. Third, they have free social hour every evening with beer/wine, etc so who would buy a beer when they are giving it away? I called the hotel and questioned the charge and the staff was kind and credited the amount back to my card.