Grand Hotel Central - Small Luxury Hotels of the World

Perfect location! Located on Via Leitana in the El Born neighborhood of Barcelona, we couldn’t have asked for a more ideal stay. The hotel itself is clean, quiet and very comfortable. The rooms are small, but efficient. The staff is so helpful and greet you with a smile:) I had an issue with a ticket I booked and the young lady at the desk solved it for me. There are small amenities that really make a difference ~ the mini bar is complimentary and restocked every day so we are always hydrated. And in the lobby, at times, there are afternoon snacks, which are nice after a busy day. I would absolutely stay here again.

Brilliant location, excellent service, extremely helpful and friendly staff always willling to help from reception to restaurant! It was my wife's birthday weekend and we had come to Barcelona for a long weekend to celebrate; the staff helped to provide lots of special treats and surprises to make her feel special! My only minor negative would the dark interior of the hotel and rooms (possibly for ambience reasons?)

This was an amazing stay. My first time with The Small Luxury Hotels group and they were amazing. Easily on par with the Four Seasons or the Ritz in Service, but with a smaller personal experience that didn’t feel pretentious in any way. Bravo! My new go to hotelier!

The hotel staff welcomed me at 3am in the morning which made me very relaxed after a long day of travel with multiple flight delays. They also did reserve vans for two consecutive days without any problems.

Although this hotel is highly rated, for me it was average because of the location of my room and a request to extend my check-out an hour or two longer that was refused. My room was quite nice and the welcome by the staff upon arrival was super-friendly and helpful. The facilities are lovely. However, if you are at all sensitive to noise while sleeping, DO NOT request a city view room. These overlook one of the busiest streets in the city and the hotel happens to be located near a stop light resulting in not only street noise but hearing cars, trucks, motorcycles, buses starting and stopping constantly. About the request for a later check-out (by an hour or two): My plane was delayed by 13 hours, so I could have used the extra time in my room to get myself better organized in private for the ordeal ahead. I was told by reception that the hotel was fully booked that night so they could not honor my request. While I understand that I could not keep the room all afternoon, I did not understand why there was not some flexibility to keep the room an extra hour or two extra, especially since it is not possible for the hotel to arrange to clean all rooms all at once at the noon check out time. Unfortunately, between not sleeping due to noise and the lack of flexibility at check-out, especially from a 5 star hotel that supposedly prides itself on service, I am left with a negative feeling so it is unlikely that I would stay there again. Hence my rating of average overall.