Check-In included a contentious concierge as I asked questions about policies, security deposit, etc. Lack of courteous vibe = instant turnoff. Check-out was better w/different front desk clerk, but when I requested to swap my decaf for other, she didn't know the difference nor could tell me what time housekeeping starts - perplexing but I distracted w/comped breakfast (waffle, yogurt, bagel, toast, sausage, etc) Overall clean room, comfy bed & reasonable value. In industrial area near hwy (audible if light sleeper) Both pm/am staff were either combative or inefficient. Hospitality training is in order. I rate a 6.5 😑