4/10 - Khá
08/05/2025
Room Roulette
We booked through hotels for our room, a superior studio king room with a living room and put in a special request for a room with a patio with lounge chairs & fire pit (we’ve stayed here before and liked the room with a patio). We received an email confirmation saying they had moved us to our requested room, only to be put into a different room upon check in with no living room or fire pit… so we asked to be put into the room we requested, but they said it was taken… even though we were told an exact room number in the email. They moved us upstairs to a unit with a view of the mountains, living room etc, but no lounge chairs or fire pit. If they hadn’t sent us an email saying we were getting the room we requested, maybe I would have been a different story but it didn’t work out for us. Also being gold member status on hotels it said we got a free bottle of bubbly upon check in but… we wound up having to ask for it, and then when we finally got the bubbly and settled into the new room, there were no champagne glasses. It was just one thing after another that unfortunately didn’t translate well for the accuracy of their booking system. To be told one thing and then get another is not what we needed on this relaxing birthday celebration in Palm Springs. Such a bummer because we have stayed here before a truly enjoyed the experience.
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