Palma Real Hotel & Casino

Overall our stay was okay.. the bed was very comfortable and the room was clean but the bathroom need to be taking care of a little bit more there was a lot of mildew in the shower and there was ants all over the bathroom countertop.. we had was to hold the toilet handle true the entire flushing was very annoying.... Customer service was a A+

Good service,helpful,staff knows a little English

It was a singularily most enjoyable visit. From the check in to the check out, nothing was missed. The staff was polite, professional and a pleasure to get to know. A special thank you to concierge Javier and staff Gema for their abundant warmth, humour, and assistance.

This hotel was great for me. The price was great, breakfast was good it was complimentary, the hotel provides a complimentary shuttle and it’s only $5 US dollars to get back and it runs as early as 4am. Javier was amazing he literally scheduled every excursion for me. He tried really hard to make sure I was satisfied. The only disappointment was when I was leaving and I wanted to leave Javier a tip for all his hard work. The guy at the front desk didn’t have change for a $20. He asked his boss if he had it. His boss said yes and he went to the back to get it. I asked him if he could give me the change he had available. He responded with no which was confusing b/c his boss had confirmed he had change in the back. This really annoyed me because my shuttle was waiting. Unfortunately, I had to leave because I had to make it to the airport. This really annoyed me because Javier deserved a tip for all of his hard.

The hotel is kept very well, clean and nicely decorated. The mattress was perfect, but it could have used better pillows. I requested some more and they never delivered. The breakfast was amazing, worth every penny.