Hard Rock Hotel Palm Springs - Palm Springs

Incredibly expensive for what they have to offer. I would not go back.

The Hard Rock Hotel was just fine. My complaint is with Hotels.com. They were not upfront about the true cost of the hotel which included a resort fee. I booked the hotel because the nightly rate was under my employer per diem, then I was surprised to find that every night I stayed was +$40. I now have to eat that cost myself. Thanks Hotel.com. Please be less deceptive in showing the true cost of a hotel room. Don't bury it in the fine print.

Great hotel on the surface with tons of potential. Housekeeping services were the WORST I've experienced in a very long time. The pool is very rowdy and heavy party zone, so if you're looking for relaxing and quiet this may not be the best choice for you.

To be honest, this was a get away that was much anticipated, however very disappointing. We arrived at 1230pm (admittedly early) and did an early check in. We asked the employee working to give us a reasonable expectation for check in and she replied, 2-3pm. We returned at 315 and were told it would be 4pm (same as check in time) as there were no rooms available. We again returned at 415 (mind you check in was 4pm) and were informed there were still no rooms ready. After inquiring as to the reason, we were told that 4pm was merely when check in began, but didn't mean our room would be ready. We were finally given our room at 445pm. Room was great inside; roomy, clean, comfortable and well decorated, but it was so NOISY. We were facing the pool on the ground level and there was a DJ at the pool. It was just absurdly loud, the whole time during our stay. The rest of our stay wasn't bad, but it certainly was good or great. This is a nice hotel that has the capability to be great, but service across all departments was lacking. This was evidenced one final time when we called down to have the car ready and it took 4 phone calls before someone at the front desk finally answered, then 40 minutes later after checking out, we had to request AGAIN AT valet for our car be pulled around. Not even close to worth it, especially at $250+ a night.

awsome