Hilton Molino Stucky Venice

This hotel is very beautiful and we loved the location. However, we were disappointed that the pool was closed. That is the only reason we booked this hotel over the others in Venice. And no where did it mention the pool was closed. When talking to the customer service manager about the issue she didn't seem to be concerned with our being unsatisfied. Nor did she do anything to compensate for the disappointment. As well as one day we returned after 5pm and our room still had not been cleaned. The staff didn't seem to care about that either. We went up to the rooftop bar for a drink while the room was being cleaned and we still had to pay for it. Should have been comped under the circumstances.

Overall stay and service was amazing. Disappointed that every time you ordered something in any restaurant bar or room service had a €6 service charge per person. Hotel Taxi boat was an excellent service for residents and ran constantly form early morning to midnight daily. Upgraded to a newly decorated room which was wonderful. Previous room was nice but a little dated /worn. Would defiantly stay again as very beautiful hitel in a perfect location. Staff were wonderfully efficient and polite. Thank you.

The hotel room was new which is what we paid for the problem is when we got there the fridge was not cleaned old food from the previous guest was still there and used bath robe was still in the bathroom. It took time for them to take it out. There were no toiletries unless asked. The 1st morning of our stay someone tried to get in the room and when he heard me speaking he pretended to be wiping the bottom of our door Im not sure if he is a hotel staff but he has a key but no cleaning cart and didn't knock. Bacaromi selection was poor and too pricy for the quality of food.

Great service and the hotel is so clean! Best night of sleep I had for a long time. The breakfast is also sensacional! It is a must have!

Second time here. Last time had exec lounge and breakfast and missed it! Expensive without it. A little disappointed with lack of small touches ie free bottle of water, not enough milk for two hot drinks a day.only two cups in room but we were a family of three.still a great hotel in a great location but normal people being priced out. Even the boat shuttle is now chargeable.