6/10 - Tốt
13/07/2025
Its the little things that make a stay
We stayed at the same hotel on two different nights as it was half way to our destination. On the first night there was no bed made up for our daughter, wall light not working and no towels in the room. So much so the front desk agent even laughed at how badly the housekeeping had got our room. We made the agent at the time aware of our issues. We returned three days later to stay in the same room with again no towels and wall lights not working, the single bed for our daughter was made up on this occasion. When customers make you aware of the issues you would expect them to be resolved especially checking how many guests are staying in the room and making simple things like towels available and customers not having to chase for them. Its these little things, especially with children, that can make or break a stay
Neil
Neil, đi công tác, nghỉ 1 đêm
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