First, hotel's on a no traffic street. Had to lug my bags down long cobblestone road. Then, hotel entry has 9 steps to take bags down. Aleksander did so for me. Odd man. Interrupts repeatedly. Not polite, but has good, helpful side.
Wanted elevator. So, placed in room on 1st floor, but with steps going down. Then given 2nd room. Too small. Offered superior room, 7€ more per day.Took. TV didn't work. Excuse was change in cable. Blamed govt banning Russian TV channels. Went on all week. Fridge didn't work until fixed. Safe hard to see keyhole in dark. Steps in room.
Breakfast OK, but in cramped room, everyone pushing, hard to move.
Artur better staffer, but when I returned from short trip, having been offered same room at original rate, he gave papers to sign at 50% more. Insisted I'd booked it that way. I showed Hotels.com paperwork and also online proof it was same price as before. He was very annoying. I held my ground. He called supervisor. Much conversation and then admitted staff member made mistake. I'd cancelled one reservation listing me with 2 guests, then rebooked. Too complicated for other staff, who chose canceled reservation for 2nd booking.
All staff seemed unmoved at difficulty in getting cab to go to bus station, first saying it would meet at Gallery Ctr, really far to walk with bags. Finally, I just walked where cab dropped me and vowed never to return.
Note to myself: Ask hotel if on street where cars can take you to door. Also, no rooms with stairs.