Enjoy Pucon

Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.

1 đêm nghỉ cùng gia đình, thg 11 6, 2019

Nhận xét từ khách hàng thật của Expedia

For the price, it’s good. Room spacious, view to the lake and had everything for a family room

1 đêm nghỉ cùng gia đình, thg 10 25, 2019

Nhận xét từ khách hàng thật của Expedia

Excellent view. Great room, in the process of being renovated/updated. Parts of the hotel are a little shabby, but it really seemed to add to the charm.

1 đêm đi nghỉ cùng bạn bè, thg 3 26, 2019

Nhận xét từ khách hàng thật của Expedia

This place is a dump. Rude staff, old and outdated grounds. Rooms are in terrible condition.

2 đêm nghỉ, thg 3 9, 2019

Nhận xét từ khách hàng thật của Expedia

Location is excellent, we have a suite with lake view, breakfast was good. Because is an old building, they should do some renovations to some areas

2 đêm nghỉ, thg 3 7, 2019

Nhận xét từ khách hàng thật của Expedia

This place has great amenities and a wonderful location right on Pucón’s black sand beach. It’s also very close to all of the restaurants and shops in town. However, the hotel is old and the rooms are quite dated. Sound travels easily through the walls, to the point that it sounds like your neighbors are in the room with you. If you’re a light sleeper and don’t stay up partying until early morning, you may find this place a less relaxing than expected.

3 đêm đi nghỉ cùng bạn bè, thg 1 21, 2019

Nhận xét từ khách hàng thật của Expedia

Needs something me updating. Service was so so

Ian R, 2 đêm kỳ nghỉ lãng mạn, thg 1 14, 2019

Nhận xét từ khách hàng thật của Hotels.com

Property is in poor conditio, It needs to be rebuilt

2 đêm nghỉ, thg 1 12, 2019

Nhận xét từ khách hàng thật của Expedia

The hotel is very old and in desperate need of a face lift, it is dark and rooms are dirty. The roof was falling down in places and even had security tape to stop people walking in places in the garden due to the risk of falling tiles and brickwork. The heating system was on full (not able to turn off) even though it was summer and no fan when asked. We also did some overnight washing expecting the clothes at 12 noon 'as the paperwork said' only to have housekeeping come to our room at 12 midnight and insist on a cash payment or we had to go to reception to pay by card. No option to add to our room bill. We left early just to get out of there. The staff were helpful they can only do so much. I feel they should have emailed us to let us know the hotel is having an ongoing building project instead of having a letter next to the bed so we could have decided if we really wanted to stay there or book something else. I'm sure there are better options in the town

2 đêm nghỉ, thg 1 6, 2019

Nhận xét từ khách hàng thật của Expedia

No customer service, I didn't feel welcome, the check in and check out felt more like a transaction. Nobody asked "how was your stay?" Or "Enjoy your stay." Probably stems from lack of management or training.

1 đêm kỳ nghỉ lãng mạn, thg 12 27, 2018

Nhận xét từ khách hàng thật của Expedia