Victoria Falls Rainbow Hotel

Poor value for money

Booked for 3 days' stay. Hotel staff seem to lack leadership. Hotel seems to lack management. Considering what they charge, the offering represents poor value for money. Inadequate lighting in rooms for reading. Very little general info available for tourists.

Sydney, 3 đêm nghỉ, thg 1 18, 2020

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Nice room, pricey amenities.

The room was nice. However, the price for breakfast changed every time we asked, from $20 to $28 per person for what looked like a regular breakfast. $28 can buy you breakfast for 6-8 people at the local store. They also wanted $6 per kg for laundry service.

1 đêm đi nghỉ cùng bạn bè, thg 1 1, 2020

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not value for money, bad customer service

It stated clearly that the 2 rooms will have bathtubs when I booked and there is no bathtub at all in any of the room. When I asked to change the room the lady in front desk (ms future) was not helpful gave us a hard time and we were in hurry for a tour program in the morning, so we just gave in. The air cond is Not cold in the first 2 nights in room no. 36, but they sent someone to repair. It was ok on the 3rd night. There was no towel in room 38 after they cleaned it, and when we requested for the towel, it took quite a while to arrive, after 2-3 reminder calls. Also, there was no bathroom mat too on the last night of our stay too, we didn’t bother to request anymore.

Eveline, 1 đêm nghỉ cùng gia đình, thg 12 25, 2019

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When the hotel Manager offers to move your room due to air con not working great, follow through on your word. Very disappointed. developed a heat rash and had to sleep with wet towels to keep cool and be able to sleep. They did try and offer a free breakfast perk one morning, which we are greatfull for but that didn't make up for the aircon issue.

3 đêm kỳ nghỉ lãng mạn, thg 12 16, 2019

Nhận xét từ khách hàng thật của Expedia

The location was great. The rooms and staff were nice The spa was nice. The room didn’t have a refrigerator but it had a place for one. We thought the restaurant was way overpriced for the quality. The breakfast, had we booked it, was $25.00 a person. A light lunch was $17.00. Overall it was a nice stay.

2 đêm nghỉ cùng gia đình, thg 12 13, 2019

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The rooms were very comfortable and clean. The staff were always very polite and pleasant. The pool was very nice with an 'in-pool' bar. However, the restaurant was very over-priced and there was no food service between meals, so you couldn't get a snack or sandwich if you were late for breakfast, for example.

3 đêm nghỉ cùng gia đình, thg 11 7, 2019

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Great value for money. Excelkant location. Staff went above and beyond duty of call to make our staff memorable

2 đêm nghỉ cùng gia đình, thg 11 6, 2019

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Room clean, updated bathroom, staff friendly, well manicured garden

5 đêm nghỉ cùng gia đình, thg 11 5, 2019

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The location was central and very close to in da belly restaurant. The hotel offered free shuttles to the falls but it was easy and safe to walk there. The staff was excellent, especially Future.

Jody, 2 đêm nghỉ, thg 10 7, 2019

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Staff was helpful and seemed to go out of the way to help. Pool was great and room and grounds were nice. Furniture was a bit dated but no big deal

3 đêm nghỉ, thg 10 4, 2019

Nhận xét từ khách hàng thật của Expedia