See all properties

The Elser Hotel Miami

4.0 star property
Soak up sun-kissed bliss by day at this chic hotel’s poolside bar. Indulge in fine dining at night near Bayside Marketplace.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Elser Hotel Miami

Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Ocean View Two Bedroom Suite (King/Queen | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Lobby
Balcony view
Full-size fridge, microwave, oven, stovetop
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Pet friendly
  • Parking available

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • 24-hour health club
  • Sauna
  • Valet parking
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
  • 24-hour front desk
  • Communal living room

Feel at home (6)

  • Free cribs/infant beds
  • Kitchen
  • Separate dining area
  • Separate sitting area
  • Television
  • Washer/dryer
The price is $300
includes taxes & fees
$265 per night
Jan 20 - Jan 21

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for City View Three Bedroom Suite (King/Queen/Two Twins)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

City View Three Bedroom Suite (King/Queen/Two Twins)

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1267 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite ADA (King/Queen/Queen)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

City View Three Bedroom Suite ADA (King/Queen/Queen)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1307 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

Ocean View One Bedroom Suite with King Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Ocean View One Bedroom Suite with King Bed

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 675 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite ADA (King/Queen/Two Twins)

55-inch Smart TV with cable channels, TV

City View Three Bedroom Suite ADA (King/Queen/Two Twins)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1267 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite (King/Queen/Queen)

Full-size fridge, microwave, oven, stovetop

City View Three Bedroom Suite (King/Queen/Queen)

8.0 out of 10
Very good
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1307 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite (King/Queen

Ocean View Two Bedroom Suite (King/Queen | Living room | 55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite (King/Queen

8.6 out of 10
Excellent
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1070 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite ADA (King/Queen)

Balcony view

Ocean View Two Bedroom Suite ADA (King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1070 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Ocean View One Bedroom Suite with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 675 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite (King/King/Queen)

55-inch Smart TV with cable channels, TV

Ocean View Three Bedroom Suite (King/King/Queen)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1202 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bay View Studio Suite with King Bed ADA

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Bay View Studio Suite with King Bed ADA

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 456 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite (King/King/Queen)

Bay View Three Bedroom Suite (King/King/Queen) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Bay View Three Bedroom Suite (King/King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1149 sq ft
  • Bay view
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Balcony view

Bay View One Bedroom Suite with King Bed ADA

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 641 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Bay View One Bedroom Suite with King Bed

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 641 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio Suite with King Bed

Bay View Studio Suite with King Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Bay View Studio Suite with King Bed

9.2 out of 10
Wonderful
(133 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 456 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room | 55-inch Smart TV with cable channels, TV

City View One Bedroom Suite with King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 687 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Bay View Two Bedroom Suite (King/Queen)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Bay View Two Bedroom Suite (King/Queen)

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1149 sq ft
  • Bay view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite ADA (King/Queen)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Bay View Two Bedroom Suite ADA (King/Queen)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 1149 sq ft
  • Bay view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

Similar properties

Front of property

citizenM Miami Worldcenter

Pool
Free WiFi
Restaurant
Air conditioning
9.2 out of 10, Wonderful, (3417)
The price is $157
includes taxes & fees
$139 per night
Jan 15 - Jan 16
citizenM Miami Worldcenter
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
398 NE 5th Street, Miami, FL, 33132

What's nearby

  • Downtown Miami Shopping District - 1 min walk
  • Bayside Marketplace - 2 min walk
  • Bayfront Park - 2 min walk
  • Kaseya Center - 4 min walk
  • Brickell City Centre - 2 min drive

Getting around

  • Miami, FL (MPB-Public Seaplane Base) - 7 min drive
  • Miami Intl. Airport (MIA) - 21 min drive
  • Miami, FL (OPF-Opa Locka Executive) - 38 min drive
  • Fort Lauderdale-Hollywood Intl. Airport (FLL) - 45 min drive
  • Hialeah Market Station - 10 min drive
  • Miami Opa-locka Station - 17 min drive
  • Miami Airport Station - 17 min drive
  • Freedom Tower Metromover Station - 3 min walk
  • College North Metromover Station - 4 min walk
  • College-Bayside Metromover Station - 4 min walk

Restaurants

  • ‪Bubba Gump Shrimp Co - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Mojito Bar - ‬4 min walk
  • ‪Five Guys - ‬4 min walk

About this property

The Elser Hotel Miami

The Elser Hotel Miami features a rooftop terrace and puts you just steps from Downtown Miami Shopping District and Bayside Marketplace. Guests can take a dip in the outdoor pool or grab a bite to eat at Vice Versa, which serves dinner. There are 2 bars/lounges, a poolside bar, and in-room conveniences like kitchens and washers/dryers. Fellow travelers love the pool and helpful staff. Public transportation is just a short walk: Freedom Tower Metromover Station is 3 minutes and College North Metromover Station is 4 minutes.

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 646 rooms
    • Arranged over 49 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 75 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls and litter boxes available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (USD 75 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop

What to do

  • Fitness classes
  • Yoga classes
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Communal living room
  • 24-hour health club
  • An outdoor pool
  • Spa tub
  • Sauna
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Wet bar
  • Espresso maker
  • Slippers
  • Iron/ironing board
  • Washer and dryer
  • Laundry detergent

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Double sofa bed
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Free bottled water
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker
  • Dining table
  • Paper towels

More

  • Housekeeping (on request)
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Vice Versa - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 66.67 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach towels
    • Bicycle storage
    • Concierge service
    • Fitness center access
    • Fitness/yoga classes
    • Health club access
    • Housekeeping
    • In-room coffee
    • In-room safe
    • Laundry facilities
    • Partner property beach club access
    • Pool access

Children & extra beds

  • Rollaway beds are available for USD 25 per stay

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Parking

  • Covered valet parking costs USD 75 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

Does The Elser Hotel Miami offer free cancellation for a full refund?
Yes, The Elser Hotel Miami does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Elser Hotel Miami?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Elser Hotel Miami?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 100 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
Is parking offered on site at The Elser Hotel Miami?
Yes. Valet parking costs USD 75 per night. Electric vehicle charging is available.
What are the check-in and check-out times at The Elser Hotel Miami?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Express check-out is available.
Is there an onsite casino at The Elser Hotel Miami?
No, this hotel doesn't have a casino, but Magic City Casino (8-min drive) and Hialeah Park Race Track (13-min drive) are both nearby.
What is there to do at The Elser Hotel Miami and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation onsite includes fitness classes and yoga. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. The Elser Hotel Miami also has 2 bars and a 24-hour health club, as well as a sauna and a picnic area.
Are there restaurants at or near The Elser Hotel Miami?
Yes, there's an onsite restaurant, Vice Versa.
Does The Elser Hotel Miami have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker, and cookware.
What's the area around The Elser Hotel Miami like?
The Elser Hotel Miami is in Downtown Miami, a short 3-minute walk from Freedom Tower Metromover Station and 2 minutes' walk from Bayside Marketplace. Travelers say the area is very central and good for shopping.

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very Good

Florienne, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Automation createz a voidence
WAs new and employees doing all they could to help on a crazy busy d a y. Checking out became a horrid and exasperating experience. Tbey surcharged me for parking, other amenities, that I was NEVER ADVISED OF AND put it on my chargecard without my authorization. Ghey have never responded to my and my cards requests to refund the nite we DIDMT stay.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Orange bowl stay
Check in great. Room very nice and well stocked with snacks and beverages. Washer and dryer in the room a bonus. Beds comfortable. Lighting in room and bathroom very poor. No daily room service. Had to ask for .ore towels, only 2 in the room. Towel bar laying on the floor, told front desk, never fixed. Good place to stay with family, close to everything and not be on south beach.
Kelley, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great stay, but….
Front desk was great at check in, bell service was very helpful. Room was outstanding, clean, comfortable and stocked with more than we could ask for. It’s literally across the street from tons of live entertainment, restaurants and shops. Downside was the description of the ‘cafe’ which we had planned our morning for. There was no ‘cafe’ It was a cart by the door with a coffee carafe that was empty. Same for the condiments. I asked the uninterested employee standing by the desk where the cafe was and she pointed at the cart. I told her it was empty and the only response I got was, ‘I’ll tell them’ as she proceeded to text someone and dismiss me. We’d definitely stay again, but definitely plan on somewhere else for coffee and any type of breakfast.
Julia, 1-night trip
Verified Hotels.com guest review

6/10 Good

Orbelin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Travis, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

New high tech hotel
Nice high tech hotel. No phones in suites but contact with front desk is via text. iPads are used to input your floor destination and the Elevator number to use is given to you.
Elisabeth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cruise port
Cruising… so this hotel was convenient for our overnight stay.
Beverly, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Diana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ben, 1-night trip
Verified Hotels.com guest review

6/10 Good

Juan, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Paige, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Bogdan, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Below expectations
On arrival extremly long wait for Valet parking. Then after receiving email that I was awarded room upgrade opon check in the upgrade disapered. In the roon we had no TV remote, tried calling on room phone for guest services and discovered phone did not work. Had to go to lobby amd ask concierge to get us tv remote. We had no forks in kitchen, only two set of towals when we booked room for three. No sheets, matres pad, or pillow for pullout sofa bed. Once we got the bedding for the sofa bed the bed cover was stained with a large yellow stain. Had a balcony to watch fireworks but no chairs to sit. For the cost of this room we were disapointed that so many things were not taken care of correctly. Location was excelent but due to all the inconsistencies, too over priced.
Juan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Maurice, 2-night trip
Verified Hotels.com guest review

4/10 Fair

4pm check-in is not guaranteed
By "check in begins at 4pm" they mean that some rooms will be ready at 4pm, while other rooms won't. Don't count on your room being available at 4pm.
Evelina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

arianne, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Horrible service!
The service at this hotel is horrible. We called to request teabags (as there were none in the room), tissue paper (as the box was empty when we checked in), crib for baby, and extra towels (as they only provided 2 towels and one of them had stains). Didn’t receive anything for 3 days despite multiple calls. Went down to front desk twice but it was always over crowded and manager was in hiding always. Stayed 3 nights and still no tissue box (the hotel ran out of tissue boxes apparently), no teabags, and no crib. I happened to come across a cleaning staff and borrowed some towels. There was a cleaning cart with garbage lying around near the elevator all 3 days of our stay. House keeping is every other day but the day they apparently came to clean, washroom counter tops and bath didn’t get cleaned. Worst service ever! Also found a cockroach in the shower one of the days, regret not taking a picture as it was too scary! If this was a 2 star hotel, it would make sense. But they charge an extra USD 65/night amenity fee, on top of the steep nightly rates, so you would expect staff to be responsive, and at least a tissue box in your room, and a crib for baby to sleep on!
Adeel, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Moishe, 15-night business trip
Verified Hotels.com guest review

4/10 Fair

Bradlee, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Very comfortable place with some defects
Very comfortable room with plenty of space for 6 people. The kitchen should be refurbished with forks as there were only 5. Very disappointed about the dryer as it did not work and my clothes remained wet for three days. When asked the lobby, they sent an engineer who did not solved the issue.
Pierpaolo, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Yoan, 1-night trip
Verified Hotels.com guest review