La Quinta Inn & Suites Allen at The Village - Allen

That was an excellent Laquita. I would gladly recommend it. The floor was a surprise because it was polished wood without a carpet! At first I didn't know how I felt but it seemed cleaner than a carpet, better for allergies and more upscale! New Idea! Nice staff and good breakfast.

Maintenance man, Nice person but doesn't maintain the hotel. Otherwise, nice place. Since all La Quinta hotels are lacking this, I am truly puzzled why this hotel chain doesn't take more effort to do more for maintaining thier properties. Simple stuff, fix plumbing, replace old torn toilet seat, repaint doors, replace rusted light fixtures. The hotel would do themselves a favor to maintain the mildew on all window air conditioning units and replacing the dark out shades since majority are torn. That doesnt mean stick a giant piece of tape on it and call it done. Staff at front desk is always great, but don't say if maintenance won't I will, then not. I had a near by room, standing open for 24hours. Never saw any kind of walking station for dogs, I walked around the property and saw a closed trash can, is that the idea of a station? How about dog bags or something like a welcome gift for people who have a dog with a couple of doggy bags and maybe a treat. Not many pet friendly hotels out there, since you are one maybe offer some emergency dog food or water bowls just a thought.

Ieillgo to customer servicenin fron of and i need towells for thenpool for my entire family 5 and jist only 2 towells give it to me because he don't have more

I felt liked i checked into a Hotel 6, the hotel was over-priced!

The hotel room was fine. The customer service was awful. I spoke with the front desk to let them know that I needed to cancel one night. I knew I needed to call hotels.com. I told the front desk this, and she proceeded to check me in. After I arrived in my room, I called hotels.com to cancel one night. They called La Quinta, and La Quinta refused to refund the one night because I had already checked in. They said that if I had called and cancelled before I checked in that they could refund. I called to La Quinta to inquire as to why when I told the front desk I needed to cancel why they would still check me in knowing their own policy. I waited over 30 mins to speak to someone downstairs, couldn't find anyone. I called several times, no one answered. I called the corporate office for La Quinta and they said they could do nothing to help me. I feel that they scammed and cheated me, were dishonest with me. We will NEVER stay at another La Quinta. I am a nurse who travels frequently for conferences, and I will be letting other nurses about this poor customer service at La Quinta.