4/10 - Khá
18/06/2024
Definitely need to change the staff
Misguided and mismanagement
1. Even though we pre-booked the rooms and called up several times to pay complete amount advanced, we were told to pay at property and after reaching we were given the rooms which are not even mentioned here and when we asked the reason the rooms which we booked are on the basis of first come first serve and they were full.
2. Later, they upgraded our rooms for their mismanagement where one of the room stinked badly and washroom did not have enough frequency and flow of water. Both the TV’s were not working neither the wifi worked properly.
3. They really need to work on their staff and educate them. As it is frustrating to deal with it after travelling for hours.
4. The only amazing thing was food and the view from the hotel, it was great however they ruined the dinner order later and not delivering it completely which was not even informed until we called up to ask about it.
5. Things which should be already mentioned or provided like wifi password, reception number, food service number is not given before heading to the room nor it is mentioned until you ask them.
Alina
Alina, nghỉ 1 đêm cùng gia đình
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