2/10 Poor
Feb 4, 2025
CAVEAT EMPTOR - This hotel steals money
CAVEAT EMPTOR
Book Ardenhill at your own risk.
This hotel does not respect data privacy. They also make false charges to your card.
The deposit and false charges that they promise to return upon checkout, they refuse to return. It should have been a floating transaction or reversed upon checkout, complete with receipt. Instead, they email a falsified document stating a request to return, but never an actual confirmation.
This hotel never issues receipts either.
The hotel has a staff elevator, but their staff and workers use and holds down the guest lift for a long time at their leisure instead. This delays guests terribly, and leaves a foul smell from whatever chemicals they are using from maintainance. They never even apologised for all the trouble they caused.
Check-in seemed ok, but the front desk clerks loudly chatted about overbooking right infront of our faces. Absolutely rude.
Doorman doesnt even greet good morning.
Shower wets the whole bathroom, even tho it has a cubicle.
Rooms are not soundproof so you hear all the street noise and movement from other rooms.
Breakfast had a number of choices of so-so food.
The only good things are the location (close to restos and malls), and the hotel ground floor cafe staff were polite and attentive.
Verified traveler
2-night trip
Verified Hotels.com guest review
