2/10 - Kém
4 tháng 1, 2025
Very disappointing
Room had not been cleaned, sheets were stained and had hair throught the sheets, The tub was filthy, no soap and there were no batteries in the tv remote. I went to front desk and was given a different room , an “upgrade” and it smelled of mildew and had an overall dirty feeling and was definitely not an upgrade. Oh and no coffee for the coffee pot. Front desk texted my photos to the manager. I never received contact from management until i completed a survey they emailed to me. I then received an email response from the manager stating he had no idea of the issues and had he been aware, i would have been compensated. He denied seeing the photos. He did give an apology but that was all. On a positive note, the front desk girl was very kind and patient.
Amy
Amy, nghỉ 1 đêm
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