Best Western Plus Palo Alto Inn & Suites - San Antonio

Customer service especially Jeannie and the other front desk check in associate was horrible. Will never visit another Best Western again for that very reason.

Stayed with kids, I accidentally booked a single bed when I really needed a single bed with pullout. When I asked if I can pay difference to get room with pullout. I was told they couldn't do that. I'm the past, I've had hotels accommodate to customer's, in my case they didn't. Very disappointing to have kids sleep on floor.

excellent

We travelled 5 hours to reach this place with 2 families but unfortunately it was a disappointing experience. We arrived in the hotel 1300 hrs and told us that rooms were not available until 3pm. She just looked at us and no offers or any suggestions what to do considering that we do not know much of the area . Anyway, we went out and came back @ 3:15 pm . She gave us rooms, one in the first floor and other in the 2nd floor . We requested if we can be on the same floor cos we got kids and two elderly people .She said no more rooms available and just looked at us again . No other options made Feeling unwelcome,disinterested and unhelpful front desk staff "The Receptionist". Erica Gomez.She handed us the room cards . She did not even explain well what customers needs to know ..like what time is the breakfast time , wi -fi password.. Not helpful at all ..!Sorry .. The worst receptionist !!! Love your work lady !!Pls train your staff with good customer service !!!

the room was very comfortable, breakfast was very good. it was close to the church we went to for a festival and events. would definitely stay there again.