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Zel Punta Cana – All inclusive

4.5 star property
Luxury property with full-service spa, connected to the convention centre, near Cocotal Golf and Country Club

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Photo gallery for Zel Punta Cana – All inclusive

View from room
Garden
Designer store
Interior entrance
Gym
VIP Access

Reviews

9.2 out of 10
Wonderful
Zel Punta Cana – All inclusive features a golf course and puts you within a 15-minute walk of Cocotal Golf and Country Club. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Volcan, one of 4 restaurants, serves dinner. Other highlights at this luxurious property include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say great things about the pool and helpful staff.

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Private beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free beach shuttle
  • 5 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private hot tub
  • Separate dining area
  • Living room
  • Premium TV channels
  • Dishwasher
The current price is 10.914.846 ₫
10.914.846 ₫ total
includes taxes & fees
17 May - 18 May

Room options

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Showing 13 of 13 rooms

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Zel Suite | Premium bedding, minibar, in-room safe, laptop workspace

Zel Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Premium bedding, minibar, in-room safe, laptop workspace

Casa Zel SwimUp Suite

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 328 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Pool View

  • Sleeps 3
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Double Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Garden View

  • Sleeps 6
  • 1 Single Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Room Standard With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Room Standard With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Pool View

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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View from room

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
8.0 out of 10, Very good, 5,819 reviews
The price is 7.612.911 ₫
8.983.359 ₫ total
includes taxes & fees
15 May - 16 May
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Los Corales Beach - 12 min drive - 3.0 km
  • Bavaro Beach - 17 min drive - 4.8 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive
  • Free beach shuttle

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Zel Punta Cana – All inclusive

Zel Punta Cana – All inclusive features a golf course and puts you within a 15-minute walk of Cocotal Golf and Country Club. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Volcan, one of 4 restaurants, serves dinner. Other highlights at this luxurious property include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Zel Punta Cana – All inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to 27-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees
Transport to golf course

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 190 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Lifeguard on-site

What to do

  • Golf privileges
  • Free beach shuttle
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Golf lessons
  • Evening entertainment
  • Private beach nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach shuttle
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 2008
  • Fitness centre
  • Golf course on-site
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on-site
  • 5 outdoor tennis courts
  • Massage/treatment rooms
  • Banquet hall
  • Mediterranean architecture

Accessibility

  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Private outdoor hot tub
  • Separate dining area
  • Separate living room

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Phone

Food and drink

  • Champagne service
  • Mini fridge
  • Free bottled water
  • Dishwasher
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Volcan – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Parda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Pets

  • Pets are allowed for an extra charge of DOP 4200 per pet, per night (maximum DOP 4600 per stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Zel Punta Cana – All inclusive offer free cancellation for a full refund?

Yes, Zel Punta Cana – All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Zel Punta Cana – All inclusive?

Yes, there are 2 outdoor pools. Guests have pool access from 9:00 AM to 6:00 PM.

Are pets allowed at Zel Punta Cana – All inclusive?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of DOP 4200 per pet, per night.

Is parking offered on site at Zel Punta Cana – All inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Zel Punta Cana – All inclusive?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

Is there an on-site casino at Zel Punta Cana – All inclusive?

No, this property doesn't have a casino, but Casino Avalon Princess (8-min drive) is nearby.

What is there to do at Zel Punta Cana – All inclusive and nearby?

Have fun with on-site activities such as volleyball, and practise your swing at the golf course. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Zel Punta Cana – All inclusive also has 3 bars and a Turkish bath, as well as spa services.

Are there restaurants at or near Zel Punta Cana – All inclusive?

Yes, there are 4 on-site restaurants, featuring al fresco dining, Japanese cuisine and pool views.

Does Zel Punta Cana – All inclusive have rooms with private hot tubs?

Yes, each room has a outdoor private hot tub.

What's the area around Zel Punta Cana – All inclusive like?

Zel Punta Cana – All inclusive is in Bávaro, a short 12-minute walk from Cocotal Golf and Country Club.

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Zel Punta Cana – All inclusive Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Buffets
Concierge
Family friendly
Children
Booking

What guests liked

  • The pools were great, enjoyable, relaxing, clean, and inviting, with many options for kids and adults alike. (33 reviews)
  • The beach was beautiful, easily accessible, and offered stunning views and amenities. (27 reviews)
  • The spa at this property was highly praised for being amazing, wonderful, and top-notch with great therapists and a peaceful atmosphere. (10 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing place!!
Flossy Tatiana, 5-night trip

10/10 Exceptional

Paradise

Place was amazing. The staff was phenomenal and super friendly. I had the zel master suite and it was absolutely perfect for the occasion.
Jeremiah, 5-night trip

8/10 Very good

Great place. Amazing staff
Karli, 7-night trip

10/10 Exceptional

Excelente servicio !

The place was amazing ! Great staff and overall service was outstanding!!! Great ambiance and the hospitality was great ! Great kiddos to Gladys, Ana, Maria and Alfonso keep up the good work !
The Beach Club
Welcome to paradise
Sergio, 3-night trip

10/10 Exceptional

Can’t wait to come back

This hotel is a gem! If you appreciate quality over quantity, this is your place to go. The food was delicious and had plenty of healthy choices, the rooms are very spacious, comfortable -kind of a villa-. The staff is very courteous, respectful, and attentive. I give this hotel 5 ⭐️. Thank you Zel for making my stay so fun and relaxing!
3-night trip

10/10 Exceptional

5 stars aren’t enough to rate our stay here. The staff go above and beyond. Looking forward to going back and seeing their beautiful faces!!!!
Rose Anne, 4-night trip

10/10 Exceptional

I absolutely loved my stay at Zel. I was skeptical in the beginning since it’s a new resort but the staff was very helpful! Food was great! I had a swim up room and the view was EVERYTHING! I highly would recommend this resort if you are looking for a relaxing vacation. They provided a lot of activities throughout the day. They also have a spa. You can literally walk to the beach but they provide shuttles to and from as well. Definitely was a beautiful experience!!
Terri Tereasa, 5-night trip

10/10 Exceptional

They had just opened 14 days prior to our arrival so, there was some minor issues. However, they offered an un paralleled service. We had 2 and 3 waiters at a time. The Beach Club is beautiful. Amazing large beach with beverage service and lunch area. The place is very quiet and zen. We came back very refreshed
Danyel, 6-night trip

8/10 Very good

Resort is not fully open yet. Grand opening is in March. Expect very few guests and no nightime activity. The resort is beautiful and Master Suite Room is amazing. we were on the top floor facing pool in building 3. Zel Beach Club is not a long walk (10 mins) and shuttles are available if needed. Beach club has food and drinks. Not everything is available on the menu so ask in advance. Yoga was awesome at gym area. Zel Staff are inexperienced. Restaurants are satisfactory. Booking each day is a hassle and they can't seem to get it right. Resort is too reliant on cell phone for communication. They use QR codes for menus and activity schedules. They want to communicate with you on WhatsApp. We elected to keep our phones in safe in room and not communicate via WhatsApp at resort. Only one attempt to encourage Melia resort experience and we declined. Overall, it's a great location but bring stuff to do at night after dinner.
Lianne, 7-night trip

2/10 Poor

I booked a family vacation to celebrate New Year's Eve and was extremely disappointed with the resort's failure to meet the advertised expectations. The hotel did not disclose that they do not cater to small children. There are no pools suitable for young kids; the existing pools are too deep, and there are no lifeguards on site. Additionally, there is no designated kids' area, and the buffet is very small. To reach the beach, transportation is required, as it is not within walking distance. I had a terrible experience with my 3-year-old son, who began to struggle in the deep water. I had to jump in to pull him out. After facing numerous obstacles, which I have yet to elaborate on, we checked out the very next day. We informed the front desk, and despite this, the hotel refuses to refund us for our stay, even after stating that they primarily cater to teenagers and adults.
Mayelin, 4-night trip

4/10 Fair

Was not impressed with this resort at all. They were supposedly closed for a remodel and name change but I never figured out what was remodeled cause the rooms definitely were not. Furniture needed updated, sofa bed had a very rusty frame that they struggled to get opened. Everything is done through there app and the app never worked for us. Couldn’t schedule room service so I called and they sent me a menu and ever time we ordered off the menu they had no clue what we were ordering and always for the wrong stuff. No one seemed to know much about anything. Was always told that they would get back to us and they never did. They no longer have a store where you can get any snacks or travel items you might need they switched the store to a concept store and only have clothes. According to my booking with Expedia we were suppose to have transportation from the airport and back but when I called before leaving I was told no that I would have to book my own transportation. So I booked my own transportation and we had no problem entering the property but had to argue with them to let our driver in to pick us up when we need to head to the airport. They offered to take us to the main gate by golf cart to get our ride and I told them absolutely not. They need to let the driver in. Was there during the week of Christmas and they had absolutely no activities going on during the day or in the evening. The food was mediocre, buffet food was the best but was always luke warm.
Kelly, 5-night trip

10/10 Exceptional

Para desconectarse

Excelente
Astrid, 4-night trip

10/10 Exceptional

Maravillosos fin de samane.

La visita y su estadía fue excelente,área de playa,recepción,bares y restaurantes. Área ambientalmente bien manejada.
Ernesto, 2-night trip

10/10 Exceptional

Muy recomendable

Maravilloso
Nuria, 2-night trip

10/10 Exceptional

A estadia foi incrivel. ZEL tem um.conceito casa. Maravilhoso.
Vanessa, 3-night trip

8/10 Very good

Daniel Dainese, 8-night trip

10/10 Exceptional

jhoselyn, 5-night trip

10/10 Exceptional

Dario, 4-night trip

10/10 Exceptional

Mario, 11-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Exceptional

From arrival to departure our vacation was excellent. The Reserve is peaceful and beautiful. So many small things add up to an exceptional experience. Staff is always wanting to please you. Buffet food had large choices of fresh grilled meats, fruits, vegetables, salads, sushi, pasta, breads, and desserts. Restaurant reservations were made via assist of Norberto, the buildings concierge. We did not have the "family concierge" and as a couple without children, we did not need that service level. Many staff became special to us. We were asked to participate in club Melia information breakfast or lunch presentation but we declined politely and it was ok. We want to return with our grown children and their families. It was that good.