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Giờ nhận phòng và trả phòng tại Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Bắt đầu nhận phòng: 15:00; kết thúc nhận phòng: 23:00. Giờ trả phòng là 12:00.

Có sòng bạc tại Ocean Allure Costa Mujeres - Adults Only - All Inclusive không?

Không, Nơi lưu trú trọn gói không có sòng bạc, nhưng gần đó là Sòng Bạc PlayCity cách khoảng 20 phút đi xe và Sòng bạc & Trung tâm Đặt cược thể thao Royal Yak cũng chỉ cách khoảng 21 phút đi xe.

Có những hoạt động giải trí, thư giãn nào tại Ocean Allure Costa Mujeres - Adults Only - All Inclusive và khu vực lân cận?

Trong khuôn viên Ocean Allure Costa Mujeres - Adults Only - All Inclusive có một số hoạt động giải trí, bao gồm lớp thể dục, sân bowling và lớp pilates. Bơi lội thỏa thích tại một trong 5 hồ bơi ngoài trời hay tận hưởng những tiện nghi, dịch vụ đa dạng khác tại nơi lưu trú trọn gói này, bao gồm 2 quán bar cạnh hồ bơi và 10 quán bar. Ocean Allure Costa Mujeres - Adults Only - All Inclusive còn có trung tâm thể dục, dịch vụ spa và vườn.

Có nhà hàng nào tại khuôn viên hoặc gần Ocean Allure Costa Mujeres - Adults Only - All Inclusive không?

Có 8 nhà hàng trong khuôn viên.

Ocean Allure Costa Mujeres - Adults Only - All Inclusive, Costa Mujeres

6/10 - Tốt

04/01/2026

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.

Gregory, nghỉ 6 đêm cùng gia đình

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

04/01/2026

Large and clean room , amazing beach , excellent hotel , I recommend 100%

EMILIO O, nghỉ 4 đêm cùng gia đình

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

04/01/2026

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).

Ryan Jonathan, nghỉ 7 đêm cùng gia đình

Nhận xét của khách thực Expedia

4/10 - Khá

04/01/2026

- [ ] Bug in room - [ ] Warm mini bar, was not stocked when we arrived - [ ] Paint overspray and sheet rock mud on floors - [ ] Swim up pool is cold - [ ] Bag was not at room when we got there - [ ] Mixed messages on when things are open - [ ] Night food - [ ] Nachos were nasty and had no guac - they were out - [ ] Multiple bars had no straws or limes - [ ] Turkey sandwich was okay but had barely any meat - [ ] Cheesecake was bad - [ ] Disco/dance area of sports bar had no dj or music - [ ] Butler has not contacted us and are unable to properly make reservations due to system only recognizing one guest. - [ ] Unable to choose a time for dinner reservation, just auto puts 6pm

Cameron George, kỳ nghỉ lãng mạn 3 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

04/01/2026

Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!

Sybil, kỳ nghỉ lãng mạn 4 đêm

Nhận xét của khách thực Expedia

6/10 - Tốt

03/01/2026

They need to improve on service, quality of food, hospitality, and more.

Lori, nghỉ 5 đêm cùng bạn bè

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

03/01/2026

The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely.

Emma Margaret, nghỉ 5 đêm cùng gia đình

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

03/01/2026

El hotel es increíble, nuevo, muy amplio, lleno de actividades, la comida espectacular y el servicio maravilloso! El buffet en los Corales buenísimo y Bryham y Diego te hacen sentir como en casa, Pablo en el Steak House es maravilloso, siempre dando un extra, Rubén en el Pez Dama dando las mejores recomendaciones para comer (no dejes de probar los tacos baja), Gerardo en el japonês hace que la experiencia sea inolvidable, la comida en el Blue Moon es deliciosa, especificamente el risotto. Las actividades en la alberca están super divertidas, Janet y Jimena lo hacen increíble, de verdad hacen que te animes y no quieras perderte ninguna clase y Eduardo siempre al pendiente tuyo para cualquier bebida que necesites! Definitivamente regresaremos pronto!

Maura, nghỉ 4 đêm cùng gia đình

Nhận xét của khách thực Hotels.com

6/10 - Tốt

03/01/2026

Poor customer service, no communication about activities, app we were supposed to used to book reservations for restaurants did not work properly and hotel staff failed to address issues to my satisfaction.

Joyce, nghỉ 4 đêm cùng bạn bè

Nhận xét của khách thực Expedia

8/10 - Rất tốt

03/01/2026

staff very friendly! however- not sure “privilege” is worth the upgrade. We could not get into the steak house- and for the alcohol- did not see much of an upgrade for that. If you want to sit on the special beach- you need to get there early to reserve a spot with your stuff. When it is at capacity- not sure how they can accommodate everyone in the “privilege “ area. But it is a beautiful property!

christina, nghỉ 3 đêm cùng gia đình

Nhận xét của khách thực Expedia

4/10 - Khá

03/01/2026

They did not have our room available and we were forced to upgrade and pay an additional 1300$. Our mini bar was not fulfilled on several days and had to repeatedly call the operator and at times it was not replenished. It took 1 hour to get chicken fingers at the privilege pool and they did not give us the correct order. Our TV stopped working 2x while we were there and had to call a maintenance person. Should I go on? Our Butler gave us the wrong start time for a show and we missed iur reservations because of it.

Greg, kỳ nghỉ lãng mạn 6 đêm

Nhận xét của khách thực Expedia

2/10 - Kém

03/01/2026

My family of four stayed for 4 days and 3 nights over Christmas to celebrate my mother’s birthday. We booked two rooms, which happened to be connected upon arrival. Unfortunately, the shower in one of the rooms was not working. I reported the issue that evening to the butler and then the front desk. Maintenance came to inspect the shower but left without any update. After following up later that night, I was told the issue couldn’t be fixed and was offered a room change. I requested that both rooms be switched so our family could stay together, but was told this required supervisor approval the next day. The following morning, we were assured the room change was confirmed and were asked to pack and wait in the lounge. After over an hour packing and another 45 minutes waiting, the supervisor insisted on inspecting the room herself and then told us we could stay and that maintenance would try to fix the shower after all. This showed a serious lack of communication and wasted our first night and half of the next day. Compensation was offered in the form of spa services, but the next available appointment was after our departure. This experience fell far below any 5-star standard. Poor communication and inefficiency made this stay extremely frustrating. I strongly recommend avoiding this hotel.

Weng Si, nghỉ 3 đêm cùng gia đình

Nhận xét của khách thực Expedia

8/10 - Rất tốt

02/01/2026

Rooms were smaller. Food and service was excellent. Resort lacked the nightly entertainment yet.

Eric, kỳ nghỉ lãng mạn 5 đêm

Nhận xét của khách thực Expedia

6/10 - Tốt

02/01/2026

Food is not good as a five star resort

Stella, nghỉ 10 đêm cùng gia đình

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

01/01/2026

Staff and amenities

Shawntel Nicole, nghỉ 3 đêm

Nhận xét của khách thực Expedia

6/10 - Tốt

31/12/2025

Food, drink, beach was great. Most the staff was great. Had issues in our room with the bathroom. The ceiling and walls were leaking toilet water from above us. Reported the issue at 7am did not get another room until 7pm. Had to repeat and complain multiple times to multiple employees at the front desk. The manager on duty Jennifer did not resolve anything and kept putting us off. Another employee had me waiting in the lobby for Jennifer for over an hour 1/2 and neither showed back up. I had to complain to another manager who finally got us another room. Guess Jennifer’s shift ended and she didn’t care enough to fix the issue she knew about since her shift started at 8am or 9am. Ridiculous to tell us they had to get a room cleaned before they could check us in but they were steadily checking in other guest. Sucks I had to spend most of one day on vacation try to resolve this. Witness several people also complaining about plumbing issues from water leaking out of light fixtures to toilet dismounting off the wall with water leaks. The jets in our tub did not work either.

Angela, kỳ nghỉ lãng mạn 4 đêm

Nhận xét của khách thực Expedia

8/10 - Rất tốt

30/12/2025

The rooms were clean, spacious. For a new facility, everything was in good working order, plumbing, electrical were all in good working condition. Staff were always readily available, polite and eager to help.

Stephen O., nghỉ 7 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

30/12/2025

5 stars

Gregory, nghỉ 7 đêm

Nhận xét của khách thực Expedia

4/10 - Khá

30/12/2025

Unfortunately, the negatives outweighed the positives. The biggest issue was the misleading room description. We booked a Junior Suite with sea view but were given a room facing the back of the building with a view of another resort. When we complained, staff claimed that as long as we could slightly see the ocean from the balcony, it qualified as a sea-view room—which is misleading and unacceptable. We also experienced ongoing power and AC issues. The circuit breaker kept tripping, and the room phone didn’t work without power, forcing us to walk to the front desk multiple times. The first night, no technician showed up and we slept without power or AC. The second night, after insisting again, they finally sent someone and fixed the issue, but the situation was extremely frustrating. Food quality and access were disappointing. Two restaurants required reservations, yet there was no availability for our entire stay—even from day one. Staff refused to make any exceptions. The remaining restaurants had long lines, with wait times up to an hour. One night, we couldn’t get dinner anywhere and had to rely on room service. The club sandwich we received was tasteless, with very dry meat. Guests who booked through Expedia receive a different-colored wristband, and the staff clearly treats them as inferior, which was very noticeable. The spa experience was also a letdown. We paid $280 for an 80-minute massage. Mine was fine, but my wife’s deep tissue massage was poorly done. The manage

Ryan, nghỉ 4 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

29/12/2025

Spotless and courteous, a true five star resort

William, nghỉ 4 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

28/12/2025

Brand new beautiful resort, beautiful room, amenities, gym and restaurants, especially Privilege restaurant and pool, staff is super attentive and kind.Ceviche at seafood place is bomb, coffee shop and French place are yummy too. Make sure u make reservations with the butler for all days of your stay right the way after check in , or you will wait a long time to get anywhere.Overall very relaxing, enjoyable experience, thank you guys

Nikita, nghỉ 5 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

28/12/2025

Julian Ortega was great! Meeting him at the beginning was a great start of our resort experience.

Tamara, nghỉ 4 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

28/12/2025

Me and my family came for our first Christmas vacation. We had a great time. Huge S/O to Francisco in the Sports Bar too. My partner and I had the best drinks from him.

Alice, nghỉ 3 đêm cùng gia đình

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

28/12/2025

It was amazing.

hussam, nghỉ 6 đêm

Nhận xét của khách thực Expedia

10/10 - Ngoại hạng

25/12/2025

Enjoyable stay for our family of 5 during the “soft launch” of the resorts. The resort staff was amazing, friendly and helpful at all times. We enjoyed the pools and beach, as well as the bowling alley and pickle ball court. The food was generally good with some exceptional menu items - pork shank and ribeye being highlights at 2 of the restaurants - whereas the frozen cocktails were mediocre and the juice bar disappointing. The ice cream parlor and coffee place were great, again with very friendly staff. The resort will only get better as feedback comes in and adjustments will be made. Overall we recommend it and would gladly visit again.

Michael, nghỉ 5 đêm cùng gia đình

Nhận xét của khách thực Expedia

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

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Tùy chọn phòng

Kiểm tra lượng phòng vào những ngày này

Xem tất cả ảnh Phòng Suite Junior, quang cảnh vườn

Phòng Suite Junior, quang cảnh vườn

Đặc điểm nổi bật

Xem tất cả ảnh Phòng Suite Junior, quang cảnh hồ bơi

Phòng Suite Junior, quang cảnh hồ bơi

Đặc điểm nổi bật

Xem tất cả ảnh Phòng Suite Junior, quang cảnh biển

Phòng Suite Junior, quang cảnh biển

Đặc điểm nổi bật

Xem tất cả ảnh Swim Up Junior Suite

Swim Up Junior Suite

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Xem tất cả ảnh Privilege Junior Suite

Privilege Junior Suite

Đặc điểm nổi bật

Xem tất cả ảnh Privilege Junior Suite Sea View

Privilege Junior Suite Sea View

Đặc điểm nổi bật

Xem tất cả ảnh Privilege Swim Up Junior

Privilege Swim Up Junior

Đặc điểm nổi bật

Xem tất cả ảnh Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front

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