2/10 Poor
14 Jun 2025
The name of the hotel wasn't what I booked, It was called Sea Mist. At least 3 buildings none connected so it was a back and forth thing. Going to our room there was a dirty pair of underwear thrown down on the steps. It got worse from there. We went back to the reception desk and asked for a refund. They stated they had requested one. My wife called Hotels.Com to verify. They had not done so. She filed for a refund, Three days later we get a message from Hotels.com stating they could not get in touch with them, therefore, no refund. One number is in New York - it disconnects and the other's mailbox is full. Avoid this place like the plague!

Dennis
Dennis, 2-night trip